Job description
- Follows established procedures on routine work
- Requires detailed instructions
- Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
- Confirm and label devices, rack and cables.
- Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
- Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,
- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Excellent verbal and written communication skills in English
- Ability to respond to any On-Call request within 1 hour, while on-call
- Understanding of how to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
- Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
- Ability to adapt to changing priorities, conditions, and circumstances
- Strong organization skills
- Working knowledge of computer hardware
- Understanding of networking components and infrastructures
- Knowledge of copper and fiber testers
- Excellent troubleshooting skills
- Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
- Familiarity with cable management and knowledge of how to run fiber and copper in a data center
- Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
- Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
- Ability to learn new software
- Certifications in Data Center technologies are desired
- Hands on experience in electrical, HVAC, and data center infrastructures
- Familiarity with ticketing systems
- Working knowledge of networking components and infrastructures, including Wi-Fi
- Physically assist in moving and racking equipment.
- Able to safely lift and move a minimum of fifty (50) pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
- Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through Cigna (DPPO & DHMO options)
- Nationwide Vision provided through VSP
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic Life, Accidental Life, Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
About Astreya
CEO: Andrea Bendzick
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: https://www.astreya.com
Year Founded: 2001