Data and Member Support Halifax, England
Lloyds Banking Group
Full Time
Halifax, England
37548 - 41720 GBP ANNUAL Today
Job description
End Date
Thursday 06 July 2023
Salary Range
£37,548 - £41,720Agile Working Options
Job Description Summary
There is a requirement in the role to analyse, manipulate and summarise data, producing meaningful MI for internal stakeholders.
Job Description
JOB TITLE: Data & Member Support
SALARY: £37,548 - £41,720 (May vary on location)
LOCATION(S): Halifax, Bristol, Edinburgh & London
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
Member Services is part of the Group Pensions Team within the People & Places division of Lloyds Banking Group. We look after the pension arrangements of around 350,000 of our colleagues and former colleagues, working with a network of suppliers and advisers and reporting to the Trustee Board. There are several different pension schemes, with different benefit structures providing both DB and DC benefits. Overall, the portfolio is among the largest private pension arrangements in the UK both by assets under management and the number of members.
Our main purpose is to support good outcomes for our members. Running the schemes effectively includes supporting members with their pension related queries and making sure records are accurate. We also work with our suppliers to ensure they can provide a quality service to members which evolves through continuous improvement.
There is a requirement in the role to analyse, manipulate and summarise data, producing meaningful MI for internal stakeholders. We also need you to connect with multiple stakeholders to ensure the internal tools, processes and procedures are fit for purpose to facilitate an efficient operating model. We’ll be looking to you for great collaboration and IT skills.
- Support the Operations Data Manager with data quality analysis, data cleanse proposals and reporting.
- Work with the Member Services team and suppliers on any project that requires data analysis. data manipulation, summarising or cleanse.
- Support the Member Services team with developing and maintenance of Excel spreadsheets and adoption of Microsoft applications.
- Embed Microsoft 360 tools (Power BI) that will ensure appropriate reporting can be delivered to stakeholders.
- Take ownership for Member Services data related process maps and reviewing regularly to ensure fit for purpose.
- Review supplier data requests ensuring they are necessary and relevant, logged for audit trail purposes and the data is deleted when no longer required.
- Establishing and maintaining relationships with other teams (internal and external) within the end-to-end process to identify and deliver improved processes, procedures and/or controls.
- Support with a standard document management system ensuring clear naming conventions and version controls for all documents within folders and, identifying documents and files which can be archived or deleted.
Why Lloyds Banking Group?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
