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Job description

Patient Experience is an important measure of quality and we wish to ensure that patients who use Oxleas NHS services are provided with the best possible experience. The views of our service users and carers are at the heart of improving the way we deliver services.

We are seeking a Data Analyst to work with other colleagues to support the coordination and analysis of patient experience data. The role will require research, data analysis and problem solving skills and we are particularly interested in hearing from graduates with a real passion for improving the patient experience.

Advanced MS Excel skills are essential.

Shortlisted candidates will be required to perform a MS Excel test as part of the interview process.

• The coordination and project management of a number of work streams within the Patient Experience Team
• Introducing new initiatives to improve Patient Experience
• Analysing large amounts of data, applying specialist statistical and qualitative analysis techniques
• Supporting staff with methods of data collection
• Producing high quality informative reports on patient experience outcomes for dissemination to relevant groups
• To support the monitoring of the progress of Patient Experience projects across the Trust and to provide regular progress reports on request

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care
• The coordination and project management of a number of work streams within the Patient Experience Team
• Introducing new initiatives to improve Patient Experience
• Analysing large amounts of data, applying specialist statistical and qualitative analysis techniques
• Supporting staff with methods of data collection
• Producing high quality informative reports on patient experience outcomes for dissemination to relevant groups
• To support the monitoring of the progress of Patient Experience projects across the Trust and to provide regular progress reports on request