Job description

Data Analyst

Location: Wolverton, Milton Keynes, MK12 5QD

Glendale has an objective to become a truly data-lead organisation, smartly adapting and

improving the business based on live key performance indicators derived from our multiple systems. This role is an important component in achieving that objective.

The Opportunity

The candidate will primarily work with our internal Systems and IT teams but also with other management teams across the business to turn our various data sources into user friendly, easily digestible insight which can quickly support and influence our business decisions. This will involve creating and maintaining a mixture of standardised company reports and dashboards, as well as analysing ad hoc business data to help drive our continuous improvement ambitions.

Primary Objectives for the Data Analyst position will include:

• Assist the development and promotion of a data-centric culture within Glendale
• Assist Glendale’s continuous improvement programme, using data to identify areas for systematic and controlled enhancement
• Work with the senior management, Systems & IT teams to identify, specify and design dashboards that provide valuable insights and track KPIs for various stakeholder groups. Including but not limited to:
• Operational performance (actual vs expected)
• Operational productivity to help shape core bidding assumptions
• Customer service (performance vs ISO 9001 quality controls)
• Carbon tracking (PAS2060 compliance)
• Vehicle tracking
• Health and Safety
• Business Development / Sales
• CRM
• Marketing (market share, sector analysis)
• Create user-friendly performance dashboards, utilising data from our data warehouse
• Robustly test the accuracy of report / dashboard data prior to release and periodically thereafter
• Provide training for end report / dashboard users to ensure proper use and understanding
• Provide ongoing maintenance of published solutions and helpdesk support when required
• Support all areas of the business with ad hoc performance reports
• Uncover and interpret trends from business data and other available data sources
• Identify systems, processes and sources that negatively impact data collection and analysis; work alongside internal teams to implement solutions

Whilst every effort is made to ensure all objectives for the role are listed, the list above could be subject to change as per business requirements.

THE CANDIDATE

Qualifications, Knowledge and Skills

The successful applicant will have the following:

• Excellent problem solver – demonstrable experience of developing solutions to resolve
• data challenges
• Creating dashboards through third party products (we currently use Google DataStudio)
• Understanding of querying large databases (e.g. SQL / MySQL / BigQuery, etc)
• Advanced spreadsheet skills (Excel and/or Google Sheets)
• Analysing performance trends
• Keen eye for data accuracy - it is imperative that data presented to end users is thoroughly checked and correct prior to and following release
• Understanding of data protection / GDPR principles
• Confident communication skills: you will be dealing with multiple personnel levels within our business, including senior directors. The ability to communicate clearly and concisely is pivotal to this role

About Us

Glendale is one of the largest green space management service providers in the UK and specialises in grounds maintenance, landscaping and arboriculture. For more information visit www.glendale-services.co.uk.

Job Type: Full-time

Salary: £28,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Gym membership
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person