Data Analyst Birmingham, England
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Location
About the job
Job summary
The Department for International Trade (DIT) has overall responsibility for developing, coordinating and delivering trade and investment policy for the UK. This post is in the Midlands Team in DIT’s English Regions. The English Regions is at the forefront of enabling and providing support to encourage companies to begin exporting, to support existing exporters to grow the value of exports, and to support high quality investment in the UK.
The Midlands Team spans both trade and investment and covers a combined region that has a GVA of £220bn pa, 11.5m people, 25 universities and exports of some £48.3bn pa. The team sits literally in the centre of the country and plays a pivotal role in not only developing a better case for the Midlands globally but also within the Department. The team has offices in both Birmingham and Nottingham and play a leading role in driving regional export performance and an Investment Hub which provides a focus for pan Midlands Foreign Direct Investment (FDI).
The core role of DIT in the English regions is to provide international support for business at a local level to drive growth and prosperity. We achieve this by:
- Impactful use of our resources in a targeted way to have the biggest impact on English regional economies
- Using convening power to help increase the combined impact of central government and local partners/stakeholders
The Postholder will play an important role in supporting the Business Engagement Team to raise awareness of and increase take up of DIT services amongst target audiences. This includes gathering, cleansing, and studying data and insights to help solve problems and develop informed decisions.
Job description
Key Responsibilities
As our Client Analyst, you will be a key part of the Business Engagement Team, which aims to engage new to DIT companies, provide consistent touchpoints for current clients and re-engage with those businesses who have become lapsed.
The below summary highlights keys areas of day-to-day responsibilities:
- Gather data:
Identify and source data from various sources including specific aggregators such as Beauhurst, Experian and self-sourced data via client surveys, website scrapping, enquiries, partner databases and business attendance at external expos etc.
- Aggregate data:
Work with the wider DIT Export network to identify potential related data source which are not full utilised by DIT Midlands, including Export Academy, Export Support Service and our Overseas Network and Marketing Hubs.
- Disseminate data:
Lead on providing a regular feed of high-quality new leads into our Lead Generation team. This will also involve providing segmented and targeted data feeds for wider comms and activity campaigns.
- Data cleansing:
Managing and maintaining our internal CRM System ‘DataHub’. Including the development of a bi-annual client surveys to gain greater customer insight and harvest refreshed leads.
- Model data:
Build data segmentation models to help better analyse our contacts and to build reports on demand/engagement to support in future campaign development. Including track lead sources, effectiveness of a wide range of promotional channels such as email, social media, partner promotion etc.
- Interpret data:
Interpreting data to highlight trends, ROI, impact of campaigns, effectiveness of data sources.
- Present:
Communicate the results of your findings by creating and managing a engagement dashboard that covers full range of demand generation and impact metrics.
- Business Engagement
To support and assist the wider Business Engagement team in identifying new channels for promotion and engagement with relevant businesses across the Midlands.
Hybrid working
The role will be based in either Darlington or London. You will be asked to express a location preference during the application process.
Please be aware that this role can only be worked from within the UK and not overseas.
Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.
Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in an office, on average. If your office location is London, you will be eligible to receive London weighting.
Appointments will be made to candidates in merit order based on location preferences.
Support in applying for our vacancies is available by joining a virtual Candidate Support Session. These sessions include helpful tips and advice on the recruitment process, from application to interview.
Person specification
Essential Criteria
The successful candidate must be able to demonstrate capability in the following areas:
- Ability to multi-task, prioritise, and manage time effectively
- Self-motivated and extremely focused with an analytical mind-set
- Excellent analytical skills and communication skills
- Experience of using Microsoft Office 365
- Advanced understanding of GDPR requirements and compliance.
- The ability to analyse, model and interpret data. Problem-solving skills. A methodical and logical approach
- The ability to plan work and meet deadlines
- Proactive, can-do attitude and willingness to get stuck in on a range of projects
Desirable Criteria
- Experience of working with a business-to-business support environment
- Advanced user of MS Excel
- General understanding of International Trade (Exporting)
- Institute of Export (IoE) qualification
- CIM/Marketing qualification
Personal Attributes & Skills
Ability to work flexibly with others, effectively juggle varied workload and react to regular requests from across the business – seeking clarity or pushing back, if necessary, while also delivering routine work.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This recruitment is continuing as usual, but candidates should be aware that following a Government announcement on the changes to some civil service departments, roles will be located in the new Department for Business and Trade.
Interviews for this vacancy will be conducted virtually. We will, however, consider in-person interviews by exception.
Please ensure that you check your emails regularly as all updates from us will be sent to you this way.
Sift will take place week commencing 10/03/2023.
Interviews will take place week commencing 20/03/2023.
As part of the application process you will be asked to complete a CV and a personal statement.
Please align your CV with previous skills and experience. Maximum of 2 A4 pages.
In your personal statement, please explain your motivation for applying for this role and the extent to which you satisfy the essential and desirable requirements of the role. Maximum word count of 500.
Should a large number of applications be received, an initial sift may be conducted using the CV. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.
The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.
Please note – harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Vetting Requirements SC
All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
Failure to meet the residency requirements will result in your security clearance application being rejected.
If you require SC clearance you will need to provide evidence of the below requirements.
Checks will be made against:
- Departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records.
- Your credit and financial history with a credit reference agency
- Security Services records
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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