data analyst Burlington
COGECO
Full Time
Burlington
10.56 - 12.04 CAD Today
Job description
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
RegularJob Description :
POSITION SUMMARY:
In accordance with established policies, procedures and service principles, the successful candidate will be responsible to analyze, interpret and provide insights on the performance of our product line. The incumbent will be required to compile data from multiple sources (Voice of the Customer, Voice of the Operations and Product usage patterns to identify opportunities for improvement. In addition the analyst will support the product streams with analysis on process improvement and new product introduction initiatives.
KEY RESPONSIBILITIES
- Own the product performance data: Develop a deep understanding of how our customer base utilizes our existing services and provide insights to identify future enhancements for our product line ups.
- Develop and maintain data modeling to understand the combination of: Voice of the Customer, Voice of the Product and Voice of the Operations as it pertains to our product mix.
- Develop meaningful insights from various data sets and communicate those insights with recommendations to Senior Leadership
- Identify areas for continuous improvement and concern/challenges with our product mix through the entire customer life cycle.
- Provide analytical support to the product verticals for new product introduction and continuous improvement projects.streams
- Studies data for inconsistencies or potential errors and collaborates in resolutions
- Collaborate with Network Operations Technology and Delivery, Finance & Business Performance, Digital Channels and Marketing to share insights, drive improvements and increase ROI.
- Collaborate with our Base Management teams to understand and quantify Product impacts to churn and customer satisfaction.
- Creates hypotheses to situations posed by senior leadership, and performs analysis to support them. Presents findings for review
- Perform required analysis to come to meaningful answers to posed inquiries, and direct business decisions
- Manages operational data stores, and ingest from various sources
- Maintain performance metrics, definitions, and relations
- Participate as a member of project teams, contribute to the development of the project plan.
- Ensure that project success metrics are established.
- Performs other duties and projects as assigned.
- As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
- To support Cogeco's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers' needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer's needs.
ESSENTIAL QUALIFICATIONS
ACADEMIC TRAINING
- University Degree in relevant discipline or an equivalent combination of education and experience is required.
WORK EXPERIENCE
- Minimum 5 years’ experience in combination of analytics, and data science
- Minimum 2 years working in a cloud environment, preferably GCP
- Advanced knowledge of SQL Language (preferably BigQuery and Microsoft SQL Server)
- Minimum 2 years in product performance analytics
- 2+ years experience in a related industry with the majority in a large tele/cable communications company an asset.
SPECIFIC COMPETENCIES
- Experience with cloud fundamentals
- Proficiency with BI tools (eg. Tableau, DataStudio, or Looker)
- Must be detail oriented with demonstrated analytical, trending, troubleshooting and problem solving skills.
- Ability to recognize and identify data inconsistencies
- Strong communication skills, verbal and written. Bilingualism English/French is an asset.
- Ability to recommend decisions based on evidence, and support recommendations to senior leadership
- Works independently with minimal oversight and technical support from manager
- Self motivated with the ability to take initiative in identifying and resolving problems independently while still recognizing the impact of change on others in terms of “change control” processes.
- Monitors own work for quality.
- Winning customer service attitude and quality consciousness.
- Deep and broad understanding of Broadband, Cable, Telecom or Internet industries and technologies required
- Ability to learn and adapt to new technologies and change to new methods of working as systems evolve
- Familiarity with Agile Project Management an asset
You’ll benefit from:
- Flexibility: Yes, we think that what you do matters. At work and at home.
- Fun: We laugh a lot, it makes every day brighter.
- Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
- Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
- Benefits: We’ve got you covered.
- Career Evolution: Join us and we will give you the tools to achieve your career goals!
- Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
#LI-DT1
#LI-Hyrbid
Location :
Company :
Cogeco Connexion IncAt Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at
About COGECO
CEO: Philippe Jetté
Revenue: $2 to $5 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Public
Website: www.cogeco.com
Year Founded: 1957
COGECO
www.cogeco.com
Montreal, Canada
Philippe Jetté
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Public
Cable, Internet & Telephone Providers
1957
