Data & Admin Assistant Remote
Job description
Company Overview
The Big Journey Company prides itself in using the extensive experience and knowledge of our team to create luxury holidays. We tailor-make incredible trips for individuals, families, couples or friends. We use our expertise and local knowledge to organise each detail, be that finding the right holiday, the perfect accommodation or for those extra-special excursions.
Role Overview
Due to expansion, we have a brand new role for a Data & Admin Assistant based in our busy operations team. We need an efficient administrator with a keen eye for detail as you'll be coordinating lots of data and documents to assist the team with the upcoming tours maintaining the high-quality service and experiences our guests have come to expect.
As Data & Admin Assistant, you would be a central person for collating and distributing passenger information to maintain the efficient running of tours along with the rest of the home-working team.
Below is an outline of what we envisage the role will require. We are a small company and so the role will be varied and offers the flexibility for you to carve out a role in the business to meet the business needs and develop your future career. You'll have previous experience in a similar role where data is key, ensuring an accurate and up to date and accurate information is required for all operational activities.
About The Job
- Providing admin support to the Operations team.
- Collating info to produce pre-tour rooming lists for suppliers across the globe.
- Collecting passenger flight information and verifying details for arrival and departure transfers. Collating insurance, medical and dietary requirements.
- Reserving additional tour accommodation or services for guests.
- Scheduling pre-tour zoom calls with tour directors.
- Sending pre-tour emails to guests that have booked.
- Organising the Tour Director’s travel and sending them pre-tour information.
- Daily updating the tour manifests.
- Producing weekly sales reports.
- Enter new itineraries/tours into the website and booking engine. Training will be given.
- Purchasing flights for guests, both FIT and Group. Producing and sending ATOL certificates.
- Adding new enquiries to CRM daily, requesting additional information from certain enquiries to assist the Sales Director.
- Requesting points from client for passengers who have booked and updating bookings once points have been secured.
- Assisting with the answering of inbound calls. Occasionally this may mean altering your workday to start at 12-8pm GMT to cover holidays.
- Actively contribute to continuous improvement; looking for ways to improve administration processes.
- Additional operational duties as and when required.
About You
- Previous experience in a data admin role.
- Preferably you will have some knowledge of travel.
- You'll be confident in how you communicate and be able to establish positive working relationships with colleagues and external stakeholders.
- It's important that you are an organised person with a strong attention to detail.
- You'll have a methodical and logical approach to everything you do making you a good problem solver!
- You'll be able to spot errors and inconsistencies in data.
- Whilst you will keenly follow processes, you will also share your ideas on how processes can be improved.
- Either working independently or within the team, you'll be motivated by a job well done and enjoy being a team player.
- Flexibility and self-motivation.
- The role requires you to be proficient in Excel, Word and have excellent data skills.
What You Get
- Salary depending on experience.
- Statutory UK sick pay and holidays.
- Pension scheme.
- Provision of laptop, office supplies & mobile phone.
- Working from home 40hrs per week. Travel as required.
- Book personal holidays/flights at net rates.
- Contact days/weeks with the team.
Job Types: Full-time, Permanent
Salary: £19,000.00-£21,000.00 per year
Benefits:
- Company pension
- Sick pay
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Work Location: Remote
Reference ID: Data & Admin Assistant
