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Job description

RJS Recruitment are representing a leading company that specialise in providing international freight software solutions. The client provides their customers with products to streamline the supply chain and offer on-site software for the industry. Our client is seeking an experienced Customs IT Software Administrator.

Due to growth, our client is expanding and require an enthusiastic, driven individual to join their busy Software Support Team.

The successful candidate will have at least 1 years’ experience in one or more of the following; Freight Industry, Customs Clearance, IT Support, or Customer Services / Support.

You will need great troubleshooting skills and be able to work in a fast-paced environment and understand urgencies, with the ability to work on your own and part of a team.

Please note, we will only process applications received from candidates who meet the criteria outlined below and offer a full and up to date CV.

Experience: Minimum 1 years’ experience in one or more of the following;

• Freight Industry
• Customs Clearance
• IT Helpdesk / IT Support / 1st or 2nd Line Support
• Customer Services / Customer Support

Job Specifics

• Provide software support to our customers via, email, telephone, Microsoft Teams and tools such as TeamViewer.
• Help customers by resolving their queries via our support desk system.
• Becoming proficient in our software solutions to provide suitable support to our customers.
• Providing excellent customer service, by managing client expectations and ensuring issues are dealt with in a timely manner.

Candidate Skills:

• Be highly computer literate and comfortable with using and learning new software applications.
• Must demonstrate a strong sense of customer focus.
• Excellent Communication skills, both verbal and written.
• Results / task orientated, attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work as part of a team, as well as independently
• Committed to excellent customer service delivery
• Reliable and committed.
• Confidential and discrete approach.
• Calm manner, able to work under pressure in a fast-paced environment with changing demands and priorities.

Company Offer

• Permanent / Full Time
• Company Pension & BUPA Health Care available
• 25 days holiday plus bank holidays
• Monday to Friday 8:45am to 5pm

Job Types: Full-time, Permanent

Salary: £19,000.00-£25,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ipswich: reliably commute or plan to relocate before starting work (required)

Work Location: One location