Customer Welcome Host Nottingham, England
Job description
We are Proud to be One Team at East Midlands Railway, passionate about delivering safe and easy journeys for our customers every day. Our 2,300 Colleagues are the reason why we are so successful and our Station teams make a crucial contribution to this. Six times accredited as a Top Employer, we have an outstanding opportunity to join East Midlands Railway as a Customer Welcome Host, based at Leicester station.
Please note this is a talent pool, therefore candidates that pass the recruitment process will be placed in a talent pool for the next available vacancy. Candidates will have a maximum time of 12 months in the talent pool and will not need to re-apply for the role during this time.
Our Customer Welcome Hosts work on our gatelines; ensuring customers are travelling on the correct ticket. Customer Welcome Hosts can often be the first point of contact for customers and provide them with help and information. Customer welcome hosts also play an important part in security searches of the station too. You will be the face of EMR at the station and we are looking for candidates with positive energy, a can-do attitude and a strong work ethic to join our fantastic team in Nottingham.
Key responsibilities of the role include;
- Greeting customers at the gatelines and directing them to where they're going
- Checking customer train tickets as they pass through the gate
- Delivering outstanding levels of service to our customers at all times
- Providing customers with advice and guidance as necessary
- Supporting on the platform when required to assist passengers
As a Customer Welcome Host, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are also subject to satisfactory completion of a medical assessment, including drugs and alcohol screening.
As well as a competitive salary, we’ll also offer you:
- Defined benefit Pension scheme
- Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
- Friends and Family discounted tickets on the EMR network
- 75% discount on national leisure travel (inc partner and dependants)
- Up to 32 days annual per year
- …and many more!
Previous experience within a customer facing role would be advantageous, but is not essential. We are looking for hard working and customer focused people to join our team. Training will be provided to the successful candidates.
