Customer Verification Advisor

Customer Verification Advisor Stoke-on-Trent, England

bet365
Full Time Stoke-on-Trent, England 24960 GBP ANNUAL Today
Job description

Overview

Operations

Full Time

Closes 04/07/23

Stoke-on-Trent

Full Time

Closes 04/07/23

Who we are looking for

As a Customer Verification Advisor, you will play a key part in the verification process of our global customer base.

We are looking for bright, inquisitive and enthusiastic individuals to join our growing Verification team.

You will use our bespoke internal applications and liaise with internal and external customers to ensure a high level of service is provided. Full training is provided from your very first day.

There will be many progression opportunities and your line managers will continuously support you to succeed in your career.

The position is offered on a full time basis and will require a flexible approach to working hours; working any five days from seven, including weekends, evenings and bank holidays.

The starting salary for this position is competitive increasing to £24,960 per annum upon successful completion of training.

We offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.

This role is eligible for inclusion in the Company’s hybrid working policy.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred skills and experience

Passionate in delivering a high level of customer service at all times.
Friendly and professional telephone manner.
Ability to deal with a wide range of customers, both external and internal, via various communication methods.
Ability to work to high standards when under pressure.
Ability to prioritise tasks.

Main Responsibilities

Verifying identification documents provided by our customers.
Reviewing customers’ registration details.
Responding to customer verification queries in a timely manner via Live Chat, telephone and email.
Assisting other departments with verification queries.
Ensuring compliance with our Company verification processes.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Health Insurance

Reassurance for your health and wellbeing.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Life Event Gifts

Your big occasions deserve to be celebrated.

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

Some location benefits

On-Site Restaurant

Tea and Coffee Service

Great Commuter Links

Company Leisure Facility

Customer Verification Advisor
bet365

www.bet365.com
Stoke-on-Trent, United Kingdom
Denise and John Coates
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Internet & Web Services
2000
Related Jobs

All Related Listed jobs

JD Sports - Superviso Full Time Edinburgh Airport
JD Sports Edinburgh, Scotland Today

Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Provide customers with excellent levels of Customer

Aviation Night Security Officer
Humberside Airport Kirmington, England 22000 - 35000 GBP ANNUAL Today

The Security department provides security services for the airport site, including airport buildings and adjacent airside and landside areas, as well as

Care Assistant
Allied & Clinical Recruitments Exeter, England 12.5 - 22 GBP HOURLY Today

Our quick and easy registration process will mean you can work for us quickly, we pay weekly, provide you with free uniforms, training and can pay you bonuses

Night Warehouse Operative
John Palin (Wholesale) Ltd Tansley, England 25000 - 27000 GBP ANNUAL Today

Order Assembly (small and large orders). To be a team player but also be able to work unsupervised, with accuracy and to high quality standards.

Norwich Airport - Team Member Fully-Flexible (16-17 £8.25PH / 18+ £10.60PH)
McDonald's Limited Norwich, England Today

As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs.