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Customer Team Leader Cambridge, East of England, England

Coop

Full Time Cambridge, East of England, England 11 GBP HOURLY Today

Job description

Customer Team Leader

Location: 44A Mill Road, Cambridge, CB1 2AS

Pay: £11.00 per hour + great benefits

Contract: 28 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full training given

You can now apply for this role using your mobile device

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

As a customer team leader at Co-op, you’ll help put our store purpose into practice. You’ll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store.

In return, we’ll help you to become a purpose driven Co-op leader. You’ll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, you’re in a great place to grab it.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations

Engage with everyone to succeed together – you’ll build your team’s capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind

Make sure the store is safe, legal and operational – you’ll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processes

Embrace change – you’ll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities

Co-operate for a fairer world – you’ll build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their Co-op community plan

This job would suit people who have

genuine care for the needs of customers and colleagues

the ability to strike a balance between leading the team and supporting on the shopfloor

great communication skills, with the ability to build positive relationships with all kinds of people

strong organisational and problem solving skills

a desire to learn, grow and develop your skills

the flexibility to work a range of shifts

Why Co-op?

We’ll support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. You’ll also get package that includes:

competitive pay and opportunities for overtime

Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

premium rates for hours worked before 6am or after 10pm

flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)

Holidays starting from 36 days per year (includes bank holidays) pro rata for part time

30% off Co-op branded products in our food stores (normally 20%) increased until April 2023 to support our colleagues during the cost-of-living crisis

10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)

discounts on other Co-op products and services

pension with up to 10% employer contributions

cycle to work scheme

services to support your physical, mental and financial wellbeing

Building an inclusive workplace

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of the application process for this job, you’ll need to complete an online assessment. It will take around 10 minutes to complete the test.

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