Customer Support Team Leader Peterborough, England
Job description
Location: Hybrid, 2 days per week in the offices located in Peterborough
Working Days / Times: Monday – Friday, 08:00 – 17:30 (1 hour for lunch) – occasional bank holiday working
AB Agri is a leading global agricultural business with a passion for improving the productivity and sustainability of agriculture. We provide innovative solutions, services, and products to help farmers and food producers succeed in a rapidly changing world.
We are looking for a dynamic and experienced customer support team leader to join our growing team, you will be responsible for managing the daily operations of the Customer Support Team to achieve the strategy and plans set by the Customer Support Manager.
Areas of responsibility:
- Manage the daily operations of a designated team of Customer Support Co-ordinators
- Develop strong customer relationships and understanding and ensure that customer requirements are anticipated, and potential issues quickly resolved.
- Work collaboratively with commercial and supply chain stakeholders to continually improve the customer experience and optimise our OTIF vs cost.
- As an expert in Customer Support systems and operational processes, strive to identify and implement improvements to enhance performance and service delivery.
- Support the Customer Support Manager to ensure all pricing and invoicing processes are monitored, controlled, and streamlined to ensure optimum efficiency at all times.
- Co-ordinate, motivate and develop the team of Customer Support Co-ordinators to maximise performance, develop skills and promote succession.
- Deputise for the Customer Support Manager as required and provide support to the wider team during periods of peak activity.
- Act as a champion for Customer Support and support an ethos which seeks to work collaboratively across ABN with commercial and functional colleagues.
The successful candidate will have:
- Managerial / Supervisory experience is necessary
- Experience working in a fast-paced customer support environment
- Experience creating a highly engaged and motivated team
- Ability to forge effective communication networks and establish strong stakeholder relationships
Rewarding your passion
When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.
About us
ABN is the UK’s number one animal feed business, serving pig and poultry producers across the UK. These range from large corporate customers through to family-owned farm enterprises. We service these customers with feed, nutrition, advice, and related services.
We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
Application Notes
We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.
Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.
