Customer Support Specialist (EMEA), Night Shift Remote
Job description
***Night Shift working hours: 9pm to 5am Greenwich Mean Time (GMT)***
V7 is on a mission to automate humanity’s most important visual tasks, with an AI data platform recognised by Dealroom as the most promising breakout company of 2022. We have recently raised $33 million in Series A funding and are backed by AI heavyweights, including the creators of Keras, Elixir and leaders at DeepMind, OpenAI and Wayve. We sharpen the cutting edge of the world's most innovative AI teams on a mission to disrupt their respective industries, from AI-native startups to large global enterprises. What sets us apart is our team's obsession with pushing our product to where AI will be three years from today. You can see a 90-second summary of our product here.
As a Customer Support Specialist, you will be responsible for managing V7's customer communication through email, chat and calls, responding to support queries from customers and leads. You will support metrics to the customer success team and collaborate with other teams to ensure customer needs are met. Reporting customer requests, bugs and additional information to engineering is also a key part of the role.
Responsibilities:
Reporting customer requests, bugs, and additional information to engineering teams.
Responding to customer inbound communication
Troubleshooting customer's issues
Managing and resolving customer inquiries and escalating issues as necessary
Monitoring and responding to customer feedback
Keeping up-to-date with product changes
Requirements:
Experience working in customer facing support role is mandatory
Logical, problem-solving thinking, ability to work unassisted, without a script
Fluent in English is mandatory, with excellent soft-skills
Experience in a high/hyper-growth environment preferred, with a proactive attitude
Flexibility - this role may require shifts outside of typical working hours
Experience with issue tracking systems and CRM software is a bonus
A curious, scientific mind
Benefits:
Unlimited vacation, just tell us when you need time off
7-day company retreats in stunning locations.
New Apple hardware
Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times
