Customer Support Specialist London, England
Clarion Housing Group
Full Time
London, England
29445 - 34500 GBP ANNUAL Today
Job description
Salary: Croydon - £29,445 - £34,500 per annum / Norwich -
£27,695 - £32,407 per annum
Hours: Full and Part Time hours considered
Contract Type: Permanent
Are you looking for a varied and customer-focussed role within Social Housing? If so, we could have just the right opportunity for you!
We’re looking for a number of exceptional Customer Support Specialists to join our fantastic teams in Croydon and Norwich on a permanent basis.
This is a multiple case management role, which requires you to confidently make decisions and deal with multiple customer interactions so you’ll need excellent communication skills to liaise with various internal teams and external agencies. You’ll participate in active learning and share knowledge to support us in driving continuous improvement to meet high levels of performance.
What we’re looking for
Accuracy, attention to detail and being able to interpret legislation are key skills and you must be able to work to a high standard in a busy, pressurised environment whilst managing your own time to complete a varied workload.
The nature of the teams work areas means that you’ll need to have a flexible and adaptable approach to manage changing priorities as the business need determines. You’ll need confidence to apply sound judgement and decision making skills to take ownership of you work areas.
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment. We can offer training for the right candidates, to help you develop the skills to become a great Customer Support team member.
If you believe you have the qualities we’re looking for and are interested in working for an organisation that can really make a difference to people’s lives, then please apply!
What’s in it for you?
Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
- Competitive salary
- Be part of a fantastic friendly team
- Opportunity to work for the UK’s largest housing association
- Office based with the flexibility to work from home in line with business needs
- Generous annual leave allowance – starting at 25 days, increasing to 30 days after 3 years’ service
- Professional development sponsorship
- A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
- Discretionary bonus of up to 5% of your basic annual earning
- Matched pension contributions of up to 7.5% of your salary with generous life assurance
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.
Closing Date: Thursday 13th April 2023 at midnight.
We will be holding an assessment day the w/c 24th April 2023 at our office in Croydon.
You can download the role profile here –
Customer Support Specialist
We really want to hear all about you, so please provide us with as much information of your experience and career to date when you apply.
Candidate Application Guidance
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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Clarion Housing Group
www.clarionhg.com
London, United Kingdom
Clare Miller
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
