Customer Support Specialist Rugby, England
Job description
Job description
Due to continued growth, an exciting opportunity has arisen to join a dynamic fast paced company, as part of our friendly, motivated and dedicated team!
3D Aesthetics are an award-winning equipment manufacturer who supply to the Beauty, Aesthetic and Medical industries. Our treatments have become some of the most sought-after in the UK and are renowned as being a credible alternative to surgery. Loved by professionals, and regularly featured across the press, our brand is favoured by celebrities and the national media. We offer a range of non-surgical devices including machines which offer body contouring and inch loss, advanced facials, laser hair removal, tattoo removal and more.
We require an experienced Customer Support Specialist. You will be a well organised administrator with excellent knowledge of all Microsoft programs. Most of our contact with customers is over the phone so a pleasant telephone manner is a must. You’ll have a drive to succeed and a desire to provide the best possible level of service on all customer interactions.
Role Responsibilities
- Answering incoming calls. Dealing with customer queries, ensuring these are answered with the aim of first-call resolution, queries are responded to within our agreed response time, and to ensure the best Customer Care experience is given to all customers.
- Responding to customer emails. Ensuring emails are actioned and responded to in a timely manner, in a polite and business-like style.
- Taking/Processing consumable orders, ensuring that these are recorded accurately, and passed to the appropriate staff member for actioning in a timely fashion.
- Order payment processing and deposits logged via World Pay
- Maintaining Lesielle Skin Care administration and customers.
- Liaising with Lesielle Sales Staff
- Team administration
- Service Support Package Sales and Administration
- Using the customer database & daily consumable log data to contact customers to discuss consumable orders, and to push skincare offerings. Full knowledge of the product offering and associated benefits to be compiled for customer advice & targeting.
- Updating backorder log with any out-of-stock products.
- Ensuring all consumable / skincare / postage costs are added to the Daily consumable spreadsheet before the end of each day.
- Engineering Liaison, utilising the Technical Support Log and managing caller expectations for call-backs.
- Stock adjustments as required. Warehouse Support were required.
- Other activities as reasonably required by your Line Manager.
What’s on Offer?
- Annual Salary £21,000
- Holidays: 20 days + bank holidays
- Job Types: Full-time, Permanent
- Monday to Friday 9am to 5pm
- Free on-site parking
- Free Beauty Treatment Opportunities
Job Types: Full-time, Permanent
Salary: £21,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- cv23 9jp: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: One location
Reference ID: CSS2302
