Customer Support Specialist (12m FTC) Remote
Liaison Group
Full Time
Remote
23000 GBP ANNUAL Today
Job description
Current vacancy: Customer Support Specialist
Location: Remote (home based)
Salary: £23,000
Job type: Full time & 12m FTC (maternity cover)
Hours: Shifts of 08:00 – 16:30, 09:00 – 17:30 and 09:30 – 18:00
About Liaison Group
We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.
We are dedicated to improving the health economy through expert advisors, established technology and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.
All our employees work from the comfort of their own home. We now have over 330 employees based across the length and breadth of the UK, enjoying the flexibility of working remotely.
We are proud to say that we are currently the:
- 12th Best Large Company To Work For in the UK
- 8th Best West Midlands Company To Work For in the UK
- 3rd Best Consultancy To Work For in the UK
We are a 3-star rated company by Best Companies, recognising Liaison Group as an ‘World-class Company to Work For’.
About Liaison Workforce
Helping NHS organisations on their journey to become workforce exemplars.
Liaison Workforce delivers programmes to drive measurable improvement in all areas of workforce management.
Liaison Workforce delivers programmes to drive measurable improvement in all areas of workforce management.
We provide actionable insights through expert support, guidance and detailed management reporting & benchmarking
Main responsibilities
The Support Team are the front line in our customer support function. A typical day involves answering incoming customer queries, either from telephone calls or emails.
Often managing numerous queries at once, Support Specialists use their skills to prioritise queries based on customer requirements. They support trusts, workers and agencies from booking stage through to final payments and deductions.
As an organisation we own and operate multiple workforce management systems, for which you will provide support to multiple clients, both internal and external. The main priority within the role is managing queries through to resolution, logging them on the case management system. Queries will be both over the phone and via email, therefore an excellent telephone manner and written English is essential.
There is an element of coaching and guiding users through the system, ensuring that queries are dealt with swiftly and effectively, minimising future queries and enhancing customer experience.
There will also be other ad hoc/project work such as pulling data or producing reports.
Continuous improvement is important to the team, therefore you will be able to add value by putting forward new ideas regarding processes.
Experience and qualifications required
It is essential that you hold a minimum of 5 GCSEs A-C or equivalent, demonstrable customer service experience and proficiency in Microsoft Office including Word, Outlook and Excel.
Some previous application support experience and administration experience would be beneficial but not essential.
The successful candidate will have an excellent telephone manner, with the ability to pick up computer systems quickly and efficiently. You will also be able to solve problems and manage multiple tasks and priorities effectively within the role.
The team
Working from home across the UK, the team gives the NHS, agencies and workers specialist support for technical and service queries via telephone and email.
You will join a hard-working, fun, and outgoing team who have all have good tenure with the organisation, focused on providing world class customer service to internal and external clients.
They are excited to have a new addition to the team and will support this person through a comprehensive 3 month training programme which involves shadowing and meeting a variety of team members
Benefits of working at Liaison Group
We believe that our working lives should be happy and healthy, with the opportunities available that you need for continuous development.
We offer our staff a wide variety of company benefits, as well as the chance to get involved in a range of company organised events – from physical challenges to bi-annual staff away days, and social events.
Our benefits aim to promote a healthy work/life balance, supporting not only your career, but also your home and family life.
We offer:
- Training opportunities – ‘Steer Your Career’ programme
- Excellent compensation package, including growing holiday entitlement, contributory pension and private healthcare, amongst other benefits
- Wellbeing programmes to provide ongoing support and assistance, including Liaison Latte, Coffee Roulette, Liaison Life Skills, Mental Health First Aiders and Employee Assistance Programme.
- The opportunity to work in a supportive team, working diligently to support and optimise the NHS
Our Values - Our values are to work with Care and Honesty, to Inspire and Guide our colleagues and clients:
Care - We are proud to help the health economy save money. We care about people.
Honesty - We operate with the integrity and are honest with ourselves, our colleagues and our clients.
Inspire - We are at the forefront of health economy innovation.
Guide - We provide guidance to ensure that clients can make the most of every savings opportunity.
How to apply
If this sounds like the right fit and you want to work for an award-winning, market-leading company, please apply using the link.
We are proud to support our colleagues and will offer an interview to any candidates with a disability, should they match the skills and experience required for the role.
Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.
Liaison Group are committed to the Good Recruitment Campaign, and are official signatories for the Good Recruitment Charter.
Thank you for your interest in joining Liaison Workforce.
Supporting documents
Please download to view supporting documents below.
PDF
Workforce Customer Support Specialist 12MTH FTC AUG2023.pdf
Liaison Group
https://www.liaisongroup.com
Worcester, United Kingdom
Andrew Armitage
$25 to $50 million (USD)
201 to 500 Employees
Company - Private
Business Consulting
1988
