Customer Support Representative- Bournemouth Bournemouth, England
Job description
Customer Support Representative
Signature TECHNICAir Bournemouth Airport , Fixed term contract (Initially 2 months)
We are seeking a highly organized and customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be responsible for project managing each input into the hangar. You will serve as the primary point of contact for customers, manufacturer support representatives, regulatory authority representatives, and various company personnel throughout the maintenance process. Keeping our customers up to date on the progress of their input and gaining customer approvals for the continuation of the input
Who we are:
Signature TECHNICAir, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe. As a division of Signature Aviation, Signature TECHNICAir EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe.
Your new role:
- Coordinate and manage the project activities for each maintenance input into the hangar
- Liaise with customers, manufacturer support representatives, regulatory authority representatives, and company management and support personnel as required
- Maintain effective communication with stakeholders before, during, and after maintenance input events, ensuring all parties are informed and updated on the progress
- Obtain necessary customer approvals for the continuation of maintenance input
- Raise work packs and make amendments/revisions when necessary
- Ensure compliance with all Technical Services procedures and regulations
- Provide assistance to visiting aircrew and customers, ensuring their needs are met
- Manage the upkeep and maintenance of the crew lounge area
- Input of daily maintenance hours onto company systems
- Scanning and sending work packs to customers
About you:
- Ideally you will have previous experience in a similar customer support or project management role, and within the aviation industry would be highly desirable
- You demonstrate strong organizational and time management skills
- You have excellent communication and interpersonal skills with the ability to build andmaintain relationships with various stakeholders
- You're proactive with a customer-focused mindset
- You work well under pressure and handle multiple tasks simultaneously
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing, and that all-important work / life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Access to an Employee Perks platform (shopping discounts)
- Medicash Proactive – health cash plan
- Company sick pay
- Flexible start/finish times
- Life Assurance – 4x Base Salary
- Free on-site parking
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
If you are a motivated individual with a passion for customer service and project management in the aviation industry, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position. Only shortlisted candidates will be contacted.
Signature TechnicAir is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
