Customer Support Representative Hammersmith, England
Job description
Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?
If so, this could be the role for you!
Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.
We are looking for a Customer Support Representative to join one of our bust project-teams workin in and around Hammersmith.
Main Duties
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Dealing with residents’ complaints and issues, either via email, phone, or visits to their home
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
Essential Skills/Knowledge
- Driving license is essential
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
Package
- Salary - £23,000 to £27,500
- Hours – Monday to Friday, 8am to 5pm (1hr for lunch)
- 21 days of holiday + bank holidays and Christmas closure
- Birthday day off
- Company branded uniform, PPE, Work Phone, iPad
Additional Information
- DBS check will be carried out on your behalf at the companies expense
- Eligible to work in the UK
- Six Month Probationary Period
- As part of the interview process you will be required to complete an aptitude test
All applications are assessed in line with the Equal Opportunities Regulations and Data Protection Regulations. For more information please see our website www.theadgroup.co.uk
Job Types: Full-time, Permanent
Salary: £23,000.00-£27,500.00 per year
Benefits:
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
