customer relations Lubbock, TX

Visual Edge Technology

Full Time Lubbock, TX 20 - 15 USD HOURLY Today

Job description

ABOUT VISUAL EDGE IT™, INC.

Visual Edge IT, Inc. (VEIT) specializes in managed IT services and security, cloud computing, and print/copy solutions for businesses across the U.S. including remote office locations. VEIT's more than 1,000 passionate professionals and 20+ years of technology knowhow help our clients navigate the complexities of modern business tech with comprehensive IT and cybersecurity services. We have more than 90 locations across the U.S. and is backed by a national network of expert engineers. If you are interested in working for a company that values employee ingenuity, creativity, and longevity, Visual Edge IT is looking for you. Please consider the following opportunity and apply today!

Job Description:

We are seeking a friendly, outgoing, and customer-focused individual to join our team as a Customer Service Agent at our National Smart Center within Visual Edge IT. As a member of our Smart Center team, you will be responsible for providing exceptional customer service while assisting customers with their inquiries and issues. This role requires the ability to resolve problems by placing service calls for customers, as well as the ability to multitask and prioritize tasks in a fast-paced environment with exceptional customer satisfaction in mind.

Primary Responsibilities:

Answer incoming calls promptly and courteously.

Listen to customers’ inquiries and concerns and provide timely and accurate information.

Process tickets through the helpdesk by redirecting customers to the proper department or placing service calls.

Place service calls for copy machine hardware, software and maintenance issues.

Document all customer interactions and maintain accurate records.

Collaborate with other departments to ensure prompt resolution of customer issues.

Attend regular training sessions to improve knowledge and skills.

Other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge of:

Basic knowledge of computer hardware and software.

Microsoft Office suites (Excel and Word).

Ability to:

Prioritize workload and meet deadlines.

Be a strong communicator, both orally and in writing.

Be a team-oriented, problem solver who takes ownership of work performed.

Minimum Qualifications:
Education and Experience:
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying.
Education: Equivalent to the completion of the twelfth grade. College degree preferred.
Experience: Two years of experience in a customer service role, preferably in a call center environment.

At Visual Edge IT, we are proud to provide:

Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

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