customer relations

customer relations Lubbock, TX

Visual Edge Technology
Full Time Lubbock, TX 20 - 15 USD HOURLY Today
Job description

ABOUT VISUAL EDGE IT™, INC.
Visual Edge IT, Inc. (VEIT) specializes in managed IT services and security, cloud computing, and print/copy solutions for businesses across the U.S. including remote office locations. VEIT's more than 1,000 passionate professionals and 20+ years of technology knowhow help our clients navigate the complexities of modern business tech with comprehensive IT and cybersecurity services. We have more than 90 locations across the U.S. and is backed by a national network of expert engineers. If you are interested in working for a company that values employee ingenuity, creativity, and longevity, Visual Edge IT is looking for you. Please consider the following opportunity and apply today!
Job Description:
We are seeking a friendly, outgoing, and customer-focused individual to join our team as a Customer Service Agent at our National Smart Center within Visual Edge IT. As a member of our Smart Center team, you will be responsible for providing exceptional customer service while assisting customers with their inquiries and issues. This role requires the ability to resolve problems by placing service calls for customers, as well as the ability to multitask and prioritize tasks in a fast-paced environment with exceptional customer satisfaction in mind.
Primary Responsibilities:
  • Answer incoming calls promptly and courteously.
  • Listen to customers’ inquiries and concerns and provide timely and accurate information.
  • Process tickets through the helpdesk by redirecting customers to the proper department or placing service calls.
  • Place service calls for copy machine hardware, software and maintenance issues.
  • Document all customer interactions and maintain accurate records.
  • Collaborate with other departments to ensure prompt resolution of customer issues.
  • Attend regular training sessions to improve knowledge and skills.
  • Other duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of:
  • Basic knowledge of computer hardware and software.
  • Microsoft Office suites (Excel and Word).
Ability to:
  • Prioritize workload and meet deadlines.
  • Be a strong communicator, both orally and in writing.
  • Be a team-oriented, problem solver who takes ownership of work performed.
Minimum Qualifications:
Education and Experience:
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying.
Education: Equivalent to the completion of the twelfth grade. College degree preferred.
Experience: Two years of experience in a customer service role, preferably in a call center environment.
At Visual Edge IT, we are proud to provide:
Work-Life Balance
Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Career Path
We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

401(k)
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

customer relations
Visual Edge Technology

https://www.visualedgeit.com/
Canton, OH
Austin Vanchieri
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Information Technology Support Services
2000
Related Jobs

All Related Listed jobs

Room Attendant
The Queens Leeds, England 10.5 GBP HOURLY Today

Team member discounts in Hilton hotels across the world. Family and Friends discounts in hotels across The QHotels Collection.

Kitchen Porter
Giovanna's Deli&Wine London, England 11.95 GBP HOURLY Today

Staff food is provided at every shift and store discounts are available across our all retail products, including wines and drinks.

Band 3 Phlebotomy and Cannulation Technician
Royal Free London NHS Foundation Trust London, England 25838 - 27285 GBP ANNUAL Today

Relevant phlebotomy and cannulation experience is essential. Contributing to keeping the clinical area clean and tidy, maintaining a safe working environment.

Executive Assistant to CEO
ABL 1Touch Reigate, England 35000 - 40000 GBP ANNUAL Today

Confident communicator who can articulate themselves in verbal and written format and used to dealing with senior stakeholders internally and externally Re.

data engineer
Virgin Pulse Remote 125000 - USD ANNUAL Today

Overview:
Now is the time to join us!

At Virgin Pulse we value and celebrate diversity and we are committed to creating an...