Customer Support Representative Warwick, West Midlands, England
Job description
Job Title: Customer Support Representative (RVN qualified)
Salary: £24,000 – £34,000
Location: Remote/ Leamington Spa
Job Type: Full Time, Permanent
Hours: Monday – Friday, 40 hours
Your role and responsibilities
Antech Diagnostics are looking for an experienced Customer Support associate to join our growing team on a permanent basis. In this role, you will be providing remote customer and/ or technical support relating to products, equipment instillation, services along with troubleshooting for client needs. You will be solution focused with an eye for detail to provide a smooth process for our clients. A background in Veterinary Nursing is essential to understanding the needs of the business.
This opportunity will be based on site of our brand new facility, which is due to open in the Leamington Spa area late summer 2023, remote home working is offered in the interim.
Key responsibilities and attributes include:
- Provides remote customer support related to Company product or service installation, training and or troubleshooting according to established policies and procedures and applicable regulatory guidelines
- Advise customers in the use of company products, equipment, and services. Provide training documentation in varying formats. Ensure customer satisfaction in the use and capability of the company products and services
- Troubleshoots customer problems with assistance of the inhouse technical resources and others as needed. Plans and implements strategies for addressing more complex issues as needed.
- Provides support for new customer installations following on from Field Technical Support handover, responding to any issues that arise and coordinating resolution to ensure smooth customer experience.
- Details benefits of additional company products and services as appropriate.
- Document all customer interactions.
Experience and skill set required:
- RVN Degree or equivalent preferred, or combination of education and industry experience.
- Technical skills to troubleshoot and resolve problems with the company products and services
- Communication skills, both written and verbal including presentation skills
- Relationship management skills, including ability to resolve difficult customer situations
- Ability to work collaboratively with internal departments to solve problems and address customer needs
Benefits:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About us
For more than 30 years, Antech Diagnostics has been the hallmark of the veterinary industry. At the heart of Antech is our love for pets. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets.
Part of an amazing global family
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development.
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
If you would like to apply for the role or have an informal chat to discuss it further, please get in touch with Sophie Taylor by clicking ‘Apply now’.
Antech Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all of our associates.
Job Types: Full-time, Permanent
Salary: £24,000.00-£34,000.00 per year
Work Location: One location
