Customer Support Partner Edinburgh, Scotland
John Lewis
Full Time
Edinburgh, Scotland
10.5 - 11.48 GBP HOURLY Today
Job description
Job Description Summary:
To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience.
Duties and Responsibilities:
You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.
Your duties will be varied, from serving in our Bureau de Change, looking after lost children, lost property and a wide range of other Customer queries.
This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events as well as Wedding Fayres etc.
Job Requirements:
You’ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.
Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.
Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.
Please consider the following when making your application:
To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience.
Duties and Responsibilities:
You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.
Your duties will be varied, from serving in our Bureau de Change, looking after lost children, lost property and a wide range of other Customer queries.
This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events as well as Wedding Fayres etc.
Job Requirements:
You’ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.
Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.
Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.
Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year Financial probity.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.
John Lewis
www.johnlewispartnership.co.uk
London, United Kingdom
Sharon White
$5 to $10 billion (USD)
10000+ Employees
Company - Private
General Merchandise & Superstores
1864
