Customer Support Officer Greater Manchester
Transport for greater Manchester
Full Time
Greater Manchester
24104 GBP ANNUAL Today
Job description
Do you want to play a key role in shaping the future of travel in Greater Manchester? Are you passionate about helping people? Do you have strong organisational skills, customer service skills and excellent attention to detail and want to progress your career? If so, we’d like to hear from you.
About your role
It’s a really exciting time to be joining Transport for Greater Manchester. As a Customer Support Officer, you will form part of the Customer Contact Centre team for Transport for Greater Manchester. Acting as the first point of contact for customers and stakeholders you will handle all queries and requests received into the TfGM Contact Centre, via telephone or in writing. These include issuing travel passes, making Local Link journey reservations, Contactless Payments enquiries, Journey planning advice and much more. You will also be at the beating heart of all enquiries relating to bus franchising. No two days are ever the same! You will be part of a friendly dynamic team with a varied skill set who provide efficient, friendly customer service and advice.
About you
Transferable skills which we are seeking include excellent written and verbal communication, the ability to work using several different systems at the same time, a strong team player with the ability to work effectively on an individual basis and have the willingness to continually develop and learn. We need people who are passionate about achieving targets, as we pride ourselves in hitting our daily KPIs.
Transferable skills which we are seeking include excellent written and verbal communication, the ability to work using several different systems at the same time, a strong team player with the ability to work effectively on an individual basis and have the willingness to continually develop and learn. We need people who are passionate about achieving targets, as we pride ourselves in hitting our daily KPIs.
Successful candidates will be provided with a full training programme and a “buddy” to help integrate into the dynamic working contact centre environment.
You will be able to work flexibly on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends for which you will receive 12.5% shift allowance - see rota here
If you believe you have the skills and experience required for this role, we would like to hear from you! When completing your application, please ensure that you provide clear examples against the essential criteria, all appointments will be based on merit.
For more information about this role. please see role profile attached here
We have a number of vacancies to fill currently but we are also seeking to populate a talent pool for vacancies which become available over the next 6 months. Roles will be available on a permanent and fixed term, full time and part time basis.
Any successful applicant will need to undertake a basic Disclosure and Barring service check prior to starting in role.
What we can offer
Valuing and rewarding our workforce is important to us which is why we offer a range of fantastic benefits, such as:
- A starting salary of £24,104 per annum, plus 12.5% shift allowance.
- 28 days holiday per annum (plus bank holidays)
- Flexible and hybrid working options to promote and support a good work/life balance
- Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary
- Generous pension scheme contributions
- Commitment to learning and personal development and upskilling with reimbursement of professional fees, w.essential to the role
- We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
For more information on working for TfGM including details on our Guaranteed Assessment scheme please visit www.tfgm.com/careers
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.
Keep up to date with what we’re doing by following us on social media;
Transport for Greater Manchester: My Company | LinkedIn
twitter.com/OfficialTfGM
facebook.com/OfficialTfGM
instagram.com/officialtfgm
Transport for greater Manchester
www.tfgm.com
Manchester City Centre, United Kingdom
$5 to $25 million (USD)
501 to 1000 Employees
Non-profit Organisation
Taxi & Car Services
1974
