Customer Support Officer Yeovil, England
Leonardo
Full Time
Yeovil, England
25000 - 28896 GBP ANNUAL Today
Job description
Closing Date:
This vacancy may close at any time, if this role is of interest to you we recommend you apply as soon as possible.
The Opportunity
Leonardo Helicopters UK Customer Support Division is responsible for supporting an extensive in-service helicopter fleet operated by many clients worldwide, including some of the most technologically advanced helicopters in the world. Providing LH UK with over 50% of its revenue, the after sales support is an extremely important element of the business.
An exciting opportunity has arisen within the Customer Service Management (CSM) department for a Customer Support Officer.
What you will do
The Customer Support Officer under the supervision and direction of the CSM will support the interface for Leonardo Helicopters for customer related operational and support matters. The Customer Support Officer should have a strong Customer needs awareness and have the ability to “Think Customer”. The primary responsibilities of the Customer Support Officer, with direction from the CSM, are to support the delivery of contracted materiel and services while assisting with the development and maintenance of good Customer relations.
The Customer Support Account Management department is multidisciplinary covering technical, logistic, financial and commercial aspects, critical to providing Customer Satisfaction with AW Products.
Key Job Accountabilities
The key accountabilities of the role, under the supervision and support of the CSM, are general tasks, as follows (but not limited to):
- Monitor service delivery promises to the Customer to ensure they are achieved and maintain agreed service performance levels, thereby assisting customer satisfaction;
- Support the management of Support Contracts for in-service aircraft (Warranty, Power by the hour, Basic Ordering Agreement (BOA))
- Manage the Customer account status and activate recovery actions (as leader for Commercial Sales and as supporter for Government sales)
- Support closure of post-delivery pending items
- Support Customer in resolving all complex issues (major events, obsolescence, fleet deployments, etc…)
There will be the opportunity for significant travel both to the Leonardo Italy sites and customer sites across the UK.
What we are looking for
- At least 5 years’ experience within the Aerospace sector in either a Commercial or Customer Support role, ideally having worked in a Customer facing environment
- A self-starter that takes accountability for the allocated tasks with the drive to work independently
- A positive attitude expressed in drive, motivation and commitment in executing the tasks in a cross functional and multidiscipline team
- Ability to assess complex requirements and articulate them to the necessary stakeholders within the business
- A working knowledge of SAP is desirable
- Excellent communication skills (written, verbal, formal presentation) and interpersonal skills (influencing, negotiating and motivation) at all levels of the business
- Interpersonal skills to enable close business relationships to be developed with customers/operators, internal stakeholders and the Senior Management team to Senior Vice President / Director level.
Life at Leonardo
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Our UK locations
We have offices around the UK, including Basildon, Bristol, Edinburgh, Lincoln, Luton, Southampton and Yeovil
Committed to Inclusion
We are committed to creating a working environment that is designed to provide everyone with the opportunity to succeed.
Leonardo
https://uk.leonardo.com/
London, United Kingdom
Alessandro Profumo
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Public
Aerospace & Defence
1948
