Customer Support Executive Nottingham, England
Job description
Customer Services Executive
As a Customer Services Executive your role is to use your skills and experience to ensure that a you deliver the highest standard of service to customers, and to achieve other targets as set by the Head of Sales. Maintaining the highest integrity and customer service levels at all times.
The main role and responsibilities of a Customer Services Executive include but are not limited to the following:
Respond quickly to customer enquiries
Handle and resolve complaints in a timely manner
Dealing with customers either by telephone, electronically or face to face
Provide pricing and sending out quotes
Provide delivery information to couriers
Set up new customer accounts on CRM system
Process orders accurately on multiple platforms
Keep accurate records of all customer interactions
Communicate and work effectively with all other departments
Prioritise workload to meet strict deadlines
Liaise with Suppliers - answer customer enquiries, obtain product information
Pushing through invoices - customers and suppliers
Issuing refunds and taking payment
Accurate input of large volumes of data
Maintenance and update of systems
Person specification.
- Must have a good eye for detail
- Must be able to communicate well with people at all levels
- Strong phone contact handling skills and a good listener
- Must be able to adapt / respond quickly to changing situations
- Excellent written and spoken communication skills
- Ability to multitask, prioritise and manage time effectively
- Must be able to work to deadlines under pressure
- Be able to demonstrate initiative and problem solving skills
- Reliable with good timekeeping
- Must have good IT skills
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site gym
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
Expected start date: 06/03/2023
