Customer Support Executive Remote
Job description
ABOUT RELOCATEU
RelocatEU is a fast-growing tech-enabled temporary housing provider in the relocation industry, founded with by 2 Global Mobility passionate with a simple aim at heart: go above and beyond the call of duty to make a lasting impression on our guests by showing them the highest-level of care, empathy and support during their relocation.
It’s a great opportunity to join an international team in its exciting growth!
ABOUT THIS ROLE
We’re looking for a full-time Spanish Speaking Customer Service Advisor to join our Customer Service team on a remote basis.
As a Customer Service Advisor, you will be the main point of contact for our clients and will work with them to make sure they are well looked after before & during their stay.
Some of the activities you’ll be responsible for are:
- Be a dedicated point of contact for our clients: e.g. understanding their requirements & respond to their queries in a time manner.
- Coordinate the 24/7 emergency helpline
- Build strong relationships with our suppliers & negotiate rates.
- Visit & meet suppliers (optional - if interested in international travel only)
- Work closely with the IT team to identify bug, generate new ideas and overall improvements to the service.
You should be willing to roll your sleeves up and get involved wherever you are needed!
WHAT THE RIGHT CANDIDATE WILL BRING TO THE TABLE:
- Ideally someone with 2-3 years customer service/support in an office environment.
- A natural organizer with strong attention to detail
- Ruthlessly efficient - able to deal with multiple tasks at once and prioritise as necessary - High volume & fast pace expected!
- Happy getting hands dirty with all types of tasks – evidence that you’re a real ‘do-er’
- Perfect spoken & written English & Spanish at native level.
- Creative thinker and looking for smart ways to improve the day-to-day process. Proactive about sharing and implementing your ideas
- Comfortable speaking with customers - often you’ll be speaking to very senior people at a variety of organisations.
- A fun & friendly team member
Job Types: Full-time, Permanent
Salary: £24,000.00-£30,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application question(s):
- Have you ever lived and worked in Spain ?
Experience:
- Customer service in an office: 2 years (preferred)
Language:
- Do you speak Spanish at native level (preferred)
Work Location: Remote
