Customer Support Executive Leeds, England
Job description
Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.
As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.
From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.
Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need.
With rapid expansion well underway, you could become a part of the online solution to educational needs.
Job Purpose:
Your focus will be to provide the Customer Support backbone for our business. We are a small team so willingness to get involved with all areas of our operations is essential. We’re looking for someone who loves helping customers; talking to them, identifying their needs, and working with them to provide them with solutions as quickly as possible. Ideally you will be someone with a wealth of experience in customer service, particularly calling them to handle their queries and the passion to give great customer support, no matter what.
Key Responsibilities and Accountabilities:
COURSES
- Providing excellent customer support through phone calls and tickets to address customer needs personally. In addition, identifying other requirements and product options
- Handling enquiries on our courses by responding to incoming tickets and phone enquiries including; technical problems, certificate queries, extensions, passing to correct team
- Processing course certificates and liaison with printers/couriers
- Recording accurate records of customers, transactions and contact
- To assist with credit control of customers paying in instalments
- Providing a personal service to interns with general inquiries
- Liaise with partners overseas and signposting interns to them
- To assist with credit control for all interns based on travel date
- To ensure the accurate maintenance of all customer records
- Assistance with jobs advice as required working with individual to signpost them to the jobs board or pointing them in the right direction.
What we are looking for in you:
· At least 2-years of experience working in a customer service environment
· Strong administrative skills
· Proven experience of solving customer queries and issues
· Proven experience of using Excel, Word, Outlook and customer databases
· Strong written English
· Ability to multi-task and follow procedures to work effectively
· Solution focused, can-do attitude
· Fast-paced
· Positive mindset
· High personal standards
· High level of attention to detail
Why work with us?
- Complete a course of your choice after your probation period
- Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day
- £50 Amazon thank you Voucher for your birthday
- Company pension scheme
- Employee Assistance Programme
- Perkbox Corporate Perks
- Refer a friend scheme
- Inclusive culture and positive working environment
- Staff social events
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Job Type: Permanent
Salary: £21,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: LD048
