Customer Support Executive

Customer Support Executive London, England

Feel
Full Time London, England 22000 - 30472 GBP ANNUAL Today
Job description

Customer Service Executive

Location - London

Feel-Wellness, Reimagined is a fast-growing health-tech start-up with ambitious plans. We've over 40 thousand active subscribers within the UK and our customer base is expanding rapidly. Our growth plans don't stop there, we are scaling new verticals and want our product to help people across Europe and Asia too.

Our mission is to deliver the cleanest supplements in the world at affordable prices – a product that is; sustainable, clean, eco-friendly, innovative, trusted, transparent and conveniently delivered in stunning, plastic-free packaging.

Our culture is fast paced, autonomous and rewarding. We solve meaningful problems with the use of technology and innovation. The customer is at the heart of everything we do, no excuses. Currently a team of 30, we are growing and if you're inspired by our product and mission, we want to hear from you.

The Role

Joining a highly successful Customer Support team, you will get fantastic access to a thriving, sustainable scale-up business. Smart businesses understand that obsessing over customers is key to success. Our growth means that we need to expand our Customer Support function to ensure we continue to put the customer first whilst also providing the worlds cleanest and most innovative supplements. This is a unique opportunity to develop your career in rapid growth scale-up full of highly talented individuals.

What You’ll Need

  • Experience delivering high quality customer service. Investigating and resolving customer queries or complaining quickly and with an adaptable manner. Always looking to go the extra mile for customers
  • Attention to detail when handling sensitive customer information to ensure data is recorded or amended accurately
  • Ability to manage priorities simultaneously and meet any time-sensitive deadlines in a fast-paced environment
  • Exceptional verbal and written communication skills with the ability to multi-task across different channels.
  • Quick at learning new systems and able to adapt quickly to any changes to processes and procedures.
  • Ability to learn from interactions with customers and analyse personal performance to continually improve level of service


Nice to haves

  • Existing experience with customer retention beneficial
  • Previous experience with customer ticketing software
  • Interest or prior knowledge in nutrition, supplements and health & wellbeing
  • Proficiency with MS Office and Google suite.


What We Offer

  • Competitive salary
  • Discretionary bonus
  • Private Health cover
  • Pension
  • Holiday: 25 days (plus bank holidays as well as the chance to ‘buy’ as many additional holiday days you want)
  • Free products for you (and 50% off for your family and friends)
  • Flexibility to work from home 1 day a week
  • Genuine career growth opportunities within a fast-growing start-up

  • Fun, collaborative, dynamic and multi-cultural team
  • Modern office environment in great location


You will require the right to work in the UK

Feel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Support Executive
Feel

www.feelcomo.com
Como, Italy
Unknown / Non-Applicable
1 to 50 Employees
Self-employed
Related Jobs

All Related Listed jobs

Part Time Cleaner
Bell Cleaning Services Cardiff, Wales 10.42 GBP HOURLY Today

You will be required to clean all areas of the nursery including bathrooms. Part-time hours: 11 per week. Full training will be provided.

Night HCA/Care worker, Good Salary and Joining Fee Paid!
Burleigh House Care Home Baldock, England 10.6 - 12.6 GBP HOURLY Today

10.60 - 12.60 per hour (Night Rate), Senior staff get higher pay. Guaranteed Working Hours (No Zero-Hour Contracts). Bonuses for Recommending a Friend.

Plastic Surgery Specialist Grade Doctor
Northumbria Healthcare NHS Foundation Trust North Shields, England 80693 - 91584 GBP ANNUAL Today

Also, to participate in academic activities of the department such as audits, research projects maintaining morbidity and mortality record.

Leading Ambulance Paramedic
Justice and Home Affairs United Kingdom 51332 - 57741 GBP ANNUAL Today

A current full and clean manual driving licence including categories C1. The applicant must be able to direct, control and monitor the daily operation of

Club Receptionist
Third Space London, England 24900 GBP ANNUAL Today

Annual Salary of 24,900 in a full-time permanent position. Passion, Enthusiasm, and five-star customer service.