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Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Customer Support Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

• You will be responsible for supporting our Atomic Spectroscopy (ICP-MS / ICP-OES) customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Train other field engineers and customers in the solutions.

Qualifications

• Strong engineering background on similar products
• Strong experience in a similar position or experience with Atomic Spectroscopy as an end user (ICP-MS / ICP-OES)
• Experience with troubleshooting and problem solving
• Experience with the Agilent solutions is desired but not crucial
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers
  

What we offer you:

Agilent offers core global benefits to all staff - but in addition to these, the UK business offers:

• Agilent Result Bonus
• Stock Purchase Plan
• Life Insurance
• Pension
• Healthcare
• Employee Assistance Program
• Holiday
• Company activities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Option to Work Remote

Yes

Travel Required

100% of the Time

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support