Customer Support Engineer - Belfast Belfast, Northern Ireland
Job description
This is such an exciting time to be involved in the IT industry. Digital transformation is everywhere, with technologies such as Multi-Cloud, Automation, IoT, AI/ML and 5G driving the next waves of innovation. Juniper Networks is at the heart of this transformation with its industry leading technologies that are ever more software defined, helping to solve the most complex issues in connectivity.
Juniper Networks is looking for a customer support engineer to work on its cloud software offering.
Customer Support Engineer 3
Belfast, UK
Responsibilities:
As a Customer Support Engineer 3 you will be member of customer support engineer team supporting Juniper’s JCloud application including:
- Isolate Product issue at hardware/software level, own and document communication among customers, engineering and provide final fix.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
- Understand Customer’s impact, prioritize and communicate effectively between various stakeholders.
- Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Minimum Qualifications:
- BS or MS in CS, EE or equivalent
- 5+ years of experience in Customer support, Infrastructure IT Operations, Software development
- Excellent verbal and written communication, presentation and customer handling skills.
- Ability to logically troubleshoot complex and high impact problems
- Self-learner with appetite for continuous development.
- Previous experience in an Customer Support, SRE or DevOps role
- Experience in distributed systems design and integration architectures of business applications using micro services, containers, and cloud
- Experience with Amazon Web Services (AWS) features and management
In-depth knowledge of the following:
- One of the Cloud platforms (AWS, or Azure or GCP)
- Linux Networking and Internet Protocols
- Scripting skills like Python, Perl, or Shell (bash, ksh, csh)
- Switching Technology
Preferred Qualifications:
- Understanding and hands-on experience of cloud basics on Kubernetes, Docker containers, PostgreSQL and Virtual Machines
- Familiarity with Google Cloud and Azure
- Basic network administration
- F amiliarity with Junos
- Red Hat Certified Specialist in Ansible Automation
- Cloud Computing certifications
- Creating and running Ansible playbooks
- Familiarity with Terraform or similar infrastructure-as-a-code platform
- Expertise in Python programming
- Familiarity with monitoring tools, as New Relic, Datadog, Splunk (SignalFX), Cloud Watch, Cloud Trails
- Experience in Cloud Security (OWAS model, MITRE CVE/CVSS/CWE, NIST-FIPS and alike) and firewall/policy
Other Information:
- Relocation is/is not available for this position
- No Travel requirements for the position
