Customer Support Engineer

Customer Support Engineer Remote

Netcall
Full Time Remote 10.56 - 12.04 GBP Today
Job description

Customer Support Engineer

Permanent, Home based including probation period.

This role has a split-shift to cover customer service desk operating times, the hours are:

8am – 4.30pm and 9.30am – 6pm, Monday to Friday, alternating weekly.

Are you interested in digital telephony and enjoy problem solving in a busy service desk, based at home?

If so and you have a flair for delivering great customer service, then joining Netcall’s service desk team may be the opportunity to develop your career.

We have an opening to join our service desk team providing support to customers to restore services within SLA and fulfil customer requests. In addition you will be interfacing with 3rd line support engineers and software development teams to diagnose challenging problems, raise bugs and deploy patches and new releases – in other words, you own your cases from start to finish.

Some relevant IT experience in a Windows server environment would be ideal, and whilst VOIP experience would be advantageous, it is not essential as you will receive on-the-job training from experienced engineers. We are offering a competitive package, flexible working, plus a whole host of other benefits from pension to Perkbox, employee benefits and reward platform.

Things you need to know before applying

· There is an expectation to be on-call between 6pm and 8am, plus weekends and also to work overtime as required for planned works, e.g. software updates.

· Occasional attendance at company premises as advised for the purposes of team building, meetings etc.

· Due to the nature of the role, you are expected to gain and maintain Non-Police Personnel Vetting Level 3 (NPPV3) clearance and therefore it is essential that you have held continuous residency in the UK for the past 3 years and continue to reside within the UK whilst in the role.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company pension
  • Sick pay
  • Store discount
  • Work from home

Schedule:

  • Monday to Friday
  • Overtime

Work Location: Remote

Customer Support Engineer
Netcall

www.netcall.com
Bedford, United Kingdom
Henrik Bang
$25 to $50 million (USD)
201 to 500 Employees
Company - Public
Enterprise Software & Network Solutions
2009
Related Jobs

All Related Listed jobs

Import Solutions Manager
Nestle York, England 35000 GBP ANNUAL Today

To be the lead operational contact for all relevant categories/companies for the customs and regulatory compliance for ROW-UK stock movements (including direct

Security Officer
Business Watch Guarding LTD Wolverhampton, England 10.42 GBP HOURLY Today

A full driving licence with no unspent disqualifications (advantage). A valid SIA licence in security guarding / door supervision (essential).

Bar Staff (training will be provided)
The Three greyhounds London, England 9.68 GBP HOURLY Today

Flexible shifts - to fit around the other important things in life. Part-time hours: 16-30 per week.

Customer Service Administrator- Retirements
Legal & General Investment Management Cardiff, Wales 22000 GBP ANNUAL Today

Its important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the

LGV Class 1 Driver
Yusen Logistics (UK) Derby, England 37168 GBP ANNUAL Today

No more than 6 points on your licence. A minimum of 12 months LGV CE Class 1 driving experience. Fully expensed CPC training and annual driver training