Customer Support Coordinator - Manchester Manchester, England
Job description
About Ticketer Group
As featured in The Sunday Times Profit Track 100 in April 2021, Ticketer has grown to become the UK’s market leader of smart electronic ticketing technology across the public transport sector. Ticketer’s software enables passengers to use the latest payments technologies, whilst providing operators with real-time performance insights to improve efficiency, service levels and profitability.
In 2018, Ticketer expanded into Europe with the acquisition of the Nordic’s leading ticketing company (FARA) and is continuing to support the public transport industry as it deals with the challenges to its operations caused by social distancing and lockdowns.
An exciting opportunity has opened for a Technical Customer Support Coordinator who will join our Customer Support team in supporting our customers as they join and grow with us. This role will suit an enthusiastic, multi-tasker with excellent communication skills, who loves to make a difference.
The role will include:
- Engaging with customers, primarily over the phone or by email, enhancing Ticketer’s already well-renowned name in supporting our customers
- Driving a successful customer experience by assisting those at varied skills levels (from new customers to experienced users) to get the most out of our systems
- Building an in-depth understanding of the Ticketer product to support customers and provide technical assistance
- Liaising with all parts of the business, escalating technical queries as appropriate.
- Coordinating some of our partners and liaising with all parts of the business to ensure the best possible customer experience
- Embracing and promoting the Ticketer brand and ethos, playing a pivotal role in the Ticketer team
We are looking for someone who:
- Is competent in technology, and able to absorb new technologies and systems easily
- Has a passion for delivering great customer service
- With prior experience in supporting SAAS or Cloud-based solutions
- Is quick to learn, driven, positive, and adaptable
- Has excellent communication, Investigatory, problem-solving, prioritisation, and time management skills
- Is comfortable working under their own initiative
- Good problem-solving skills, like a challenge and focus on quality
In addition to a fulfilling career with us, Ticketer will offer you:
- An environment to do your best work from wherever works for you - we are open to remote and flexible working
- A company culture that promotes wellbeing – we offer Private Health Insurance, Access to Mental Health Support, and an annual allowance to put towards your wellbeing
- A commitment to your continued learning and development – we have annual training budgets set aside, and all employees have free access to LinkedIn Learning to develop career and personal skills
- 25 days holiday, which increases with tenure, and 3 half-day Summer Fridays, birthdays off, and a holiday buy/sell scheme
- Annual Discretionary Bonus
- Plus a few more which we are excited to tell you about!
