Customer Support Coordinator Milton Keynes, England
Job description
Customer Support Coordinator
Salary: £30,000 – £34,000
Plus, an excellent benefits package which includes 25 days holiday, Company Success Payment, and corporate discounts.
Scania GB are looking for a strong communicator to fill the exciting position of Customer Support Coordinator. This position will play a central role in the day-to-day control of commercial goodwill spend across the Scania Dealer Network. This is a new role that requires an enthusiastic approach to data analysis and process improvement but at the same time great communication skills and a desire to interact with our customers.
Within this position you will put together, mediate, and resolve any customer concerns.
Key Responsibilities:
- Efficient and consistent control of commercial goodwill spend up to a pre-determined financial limit.
- Complaint case handling – all aspects of day-to-day case management. You will receive, acknowledge, record, progress and track through to completion all complaints and enquiries received centrally.
- Implementation and development of management reports to highlight results, analyse trends and identify and implement continuous improvement steps
- Collaborate with the contracts and warranty departments
- General administration dependant of the business requirements
- Diagnostic equipment ordering and stock management. Process incoming orders, equipment logging and allocation, periodic stock review and liaison with factory departments and parts technical team
- Invoicing of re-charged costs to the Dealer Network including but not limited to Scania Assistance cases, SOPS files, workshop equipment and Technical Subscriptions.
- Handling of invoices
MEET THE MANAGER!
Stephen has worked for Scania for 19 years. When recruiting, Stephen is seeking an individual with high standards of integrity who can work well in a team. This role involves dealing with issues so, Stephen is looking for someone who is a problem solver with a positive mindset.
Quote from the manager “The brand reputation and the family feel are the best things about Scania. I could not imagine working with another company in the same way. I have been through so much change with Scania and the way the company and people adapt are excellent. I believe and trust in our core values”
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
If you feel you have the skills and expertise for this challenging role then please apply today.
Closing Date: 01/05/2023
