Customer Support Coordinator

Customer Support Coordinator Remote

Jampact HR
Full Time Remote 3000 GBP MONTHLY Today
Job description

Jampact HR has partnered with an international social marketing firm and is hiring a Customer Support Coordinator to collaborate on a holistic beauty social media influencer account. (775K plus followers).

Contract FT position: Starting @ $3K USD/month, – 40 hours a week, REMOTE. Full time hours, long-term contract.

This is you:

  • You have 5 years of experience in the customer service space, preferably supervising others and preferably providing customer service for a beauty or wellness product.
  • You like taking care of customers and always treat them like family.
  • You’re interested in moving into a leadership position with us within less than a year.
  • You’re extremely organized.

This is what you’ll do with us:

  • You’ll coordinate and manage a team of 5 Customer Support reps, providing regular feedback and support.
  • You’ll keep your Customer Support team performing to company set KPI’s.
  • You’ll provide top-notch customer service through various channels, including phone, email, chat, and social media.
  • You’ll address customer inquiries, concerns, and requests with empathy and professionalism.
  • You’ll be our go to source for our customer’s point of view about our product.
  • You’ll develop an in-depth understanding of our holistic beauty programs and their benefits.
  • You’ll troubleshoot and resolve customer complaints and issues promptly ensuring customer satisfaction.
  • You’ll collect and document customer feedback and suggestions to help improve products and services.
  • You’ll be the master of organizing our customer records, interactions, and orders.
  • You’ll collaborate with other departments and communicate our customer insights and feedback.
  • You’ll develop and manage the Q&A reply to templates for the customer support team.

This is what you must have:

  • Reliable internet access.
  • 5 years of experience in the customer service space, preferably supervising others.
  • Excellent communication skills.
  • Excellent organizational skills.
  • Strong affinity for holistic beauty.
  • Ability to adapt to changing customer situations in a fast-paced environment.
  • Be able to work in a team in a remote setting.

The account you will collaborate on:

You’ll be collaborating with our team and helping to grow one of the fastest growing holistic beauty influencers with more than 775,000 followers.

What you get from this job:

  • 3K USD per month.
  • Great co-workers.
  • Great work-life balance (hey, we all know work is not the only thing in our lives).
  • Your customer support strategy shared with our hundreds of thousands of followers.
  • Opportunities for skill development, mentorship, and career advancement.
  • Opportunity to work remote.

This is how we work. If you don’t like this, you won’t like this job:

  • We’re a small shop with 15 people and we all work together to get a ton of stuff done.
  • We move fast and can’t delay deadlines or projects.
  • We’re all super organized and streamline our workflows.
  • We give each other creative criticism and we use it as a path the growth.
  • We are all full time, and you would be to.

How to apply for this job:

1. Prepare a video cover letter and include the link on the first page of your resume. (SEE QUESTIONS BELOW) 4 minutes MAXIMUM.

2. Attach a resume to show us what you’ve worked on.

Video Cover Letter Questions – 4 minutes max.

1. Why do you like working in customer support?

2. Tell us about a challenging customer support situation, what you did, and how it turned out in the end.

3. We want this position to grow into a leadership position within a few months. Are you ok with this? Why would you want to be a manager?

4. Are you experienced with any customer support software? If so what and where did you use it?

Please NOTE!

This is NOT a I.T. role so I.T. tech customer service experience would not be suitable for this role.

Job Type: Contract

Salary: From £3,000.00 per month


  • Work from home


  • Day shift
  • Monday to Friday
  • Weekend availability


  • A-Level or equivalent (preferred)


  • customer service: 5 years (required)

Work Location: Remote

Customer Support Coordinator
Jampact HR

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