Customer Support Coordinator Remote
Job description
Jampact HR has partnered with an international social marketing firm and is hiring a Customer Support Coordinator to collaborate on a holistic beauty social media influencer account. (775K plus followers).
Contract FT position: Starting @ $3K USD/month, – 40 hours a week, REMOTE. Full time hours, long-term contract.
This is you:
- You have 5 years of experience in the customer service space, preferably supervising others and preferably providing customer service for a beauty or wellness product.
- You like taking care of customers and always treat them like family.
- You’re interested in moving into a leadership position with us within less than a year.
- You’re extremely organized.
This is what you’ll do with us:
- You’ll coordinate and manage a team of 5 Customer Support reps, providing regular feedback and support.
- You’ll keep your Customer Support team performing to company set KPI’s.
- You’ll provide top-notch customer service through various channels, including phone, email, chat, and social media.
- You’ll address customer inquiries, concerns, and requests with empathy and professionalism.
- You’ll be our go to source for our customer’s point of view about our product.
- You’ll develop an in-depth understanding of our holistic beauty programs and their benefits.
- You’ll troubleshoot and resolve customer complaints and issues promptly ensuring customer satisfaction.
- You’ll collect and document customer feedback and suggestions to help improve products and services.
- You’ll be the master of organizing our customer records, interactions, and orders.
- You’ll collaborate with other departments and communicate our customer insights and feedback.
- You’ll develop and manage the Q&A reply to templates for the customer support team.
This is what you must have:
- Reliable internet access.
- 5 years of experience in the customer service space, preferably supervising others.
- Excellent communication skills.
- Excellent organizational skills.
- Strong affinity for holistic beauty.
- Ability to adapt to changing customer situations in a fast-paced environment.
- Be able to work in a team in a remote setting.
The account you will collaborate on:
You’ll be collaborating with our team and helping to grow one of the fastest growing holistic beauty influencers with more than 775,000 followers.
What you get from this job:
- 3K USD per month.
- Great co-workers.
- Great work-life balance (hey, we all know work is not the only thing in our lives).
- Your customer support strategy shared with our hundreds of thousands of followers.
- Opportunities for skill development, mentorship, and career advancement.
- Opportunity to work remote.
This is how we work. If you don’t like this, you won’t like this job:
- We’re a small shop with 15 people and we all work together to get a ton of stuff done.
- We move fast and can’t delay deadlines or projects.
- We’re all super organized and streamline our workflows.
- We give each other creative criticism and we use it as a path the growth.
- We are all full time, and you would be to.
How to apply for this job:
1. Prepare a video cover letter and include the link on the first page of your resume. (SEE QUESTIONS BELOW) 4 minutes MAXIMUM.
2. Attach a resume to show us what you’ve worked on.
Video Cover Letter Questions – 4 minutes max.
1. Why do you like working in customer support?
2. Tell us about a challenging customer support situation, what you did, and how it turned out in the end.
3. We want this position to grow into a leadership position within a few months. Are you ok with this? Why would you want to be a manager?
4. Are you experienced with any customer support software? If so what and where did you use it?
Please NOTE!
This is NOT a I.T. role so I.T. tech customer service experience would not be suitable for this role.
Job Type: Contract
Salary: From £3,000.00 per month
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 5 years (required)
Work Location: Remote
