Customer Support Coordinator

Customer Support Coordinator Remote

Jampact HR
Full Time Remote 3000 GBP MONTHLY Today
Job description

Jampact HR has partnered with an international social marketing firm and is hiring a Customer Support Coordinator to collaborate on a holistic beauty social media influencer account. (775K plus followers).

Contract FT position: Starting @ $3K USD/month, – 40 hours a week, REMOTE. Full time hours, long-term contract.

This is you:

  • You have 5 years of experience in the customer service space, preferably supervising others and preferably providing customer service for a beauty or wellness product.
  • You like taking care of customers and always treat them like family.
  • You’re interested in moving into a leadership position with us within less than a year.
  • You’re extremely organized.

This is what you’ll do with us:

  • You’ll coordinate and manage a team of 5 Customer Support reps, providing regular feedback and support.
  • You’ll keep your Customer Support team performing to company set KPI’s.
  • You’ll provide top-notch customer service through various channels, including phone, email, chat, and social media.
  • You’ll address customer inquiries, concerns, and requests with empathy and professionalism.
  • You’ll be our go to source for our customer’s point of view about our product.
  • You’ll develop an in-depth understanding of our holistic beauty programs and their benefits.
  • You’ll troubleshoot and resolve customer complaints and issues promptly ensuring customer satisfaction.
  • You’ll collect and document customer feedback and suggestions to help improve products and services.
  • You’ll be the master of organizing our customer records, interactions, and orders.
  • You’ll collaborate with other departments and communicate our customer insights and feedback.
  • You’ll develop and manage the Q&A reply to templates for the customer support team.

This is what you must have:

  • Reliable internet access.
  • 5 years of experience in the customer service space, preferably supervising others.
  • Excellent communication skills.
  • Excellent organizational skills.
  • Strong affinity for holistic beauty.
  • Ability to adapt to changing customer situations in a fast-paced environment.
  • Be able to work in a team in a remote setting.

The account you will collaborate on:

You’ll be collaborating with our team and helping to grow one of the fastest growing holistic beauty influencers with more than 775,000 followers.

What you get from this job:

  • 3K USD per month.
  • Great co-workers.
  • Great work-life balance (hey, we all know work is not the only thing in our lives).
  • Your customer support strategy shared with our hundreds of thousands of followers.
  • Opportunities for skill development, mentorship, and career advancement.
  • Opportunity to work remote.

This is how we work. If you don’t like this, you won’t like this job:

  • We’re a small shop with 15 people and we all work together to get a ton of stuff done.
  • We move fast and can’t delay deadlines or projects.
  • We’re all super organized and streamline our workflows.
  • We give each other creative criticism and we use it as a path the growth.
  • We are all full time, and you would be to.

How to apply for this job:

1. Prepare a video cover letter and include the link on the first page of your resume. (SEE QUESTIONS BELOW) 4 minutes MAXIMUM.

2. Attach a resume to show us what you’ve worked on.

Video Cover Letter Questions – 4 minutes max.

1. Why do you like working in customer support?

2. Tell us about a challenging customer support situation, what you did, and how it turned out in the end.

3. We want this position to grow into a leadership position within a few months. Are you ok with this? Why would you want to be a manager?

4. Are you experienced with any customer support software? If so what and where did you use it?

Please NOTE!

This is NOT a I.T. role so I.T. tech customer service experience would not be suitable for this role.

Job Type: Contract

Salary: From £3,000.00 per month

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 5 years (required)

Work Location: Remote

Customer Support Coordinator
Jampact HR

Related Jobs

All Related Listed jobs

quality engineer
SRG Global Portageville, MO 84395 - 59462 USD ANNUAL Today

Your Job

SRG Global is looking for a Quality Engineer to join our team in Portageville, MO!

We are seeking a...

Packer
Title Watford, East of England, England 11 GBP HOURLY Today

You must be able to read and speak very good English as you will need to read packing instructions for different orders. Hours are Monday - Friday 9am-5pm.

QA Technical Officer (Microbiology) - Cumbernauld, UK
GC Aesthetics Cumbernauld, Scotland 30669 - 50995 GBP ANNUAL Today

Release sterilized products based on review of relevant processes and documentation and ensure all products released meet the required microbial and

Store Manager
Blue Banana Nottingham, England 22000 GBP ANNUAL Today

Leading the store's team to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually

Store Manager 40hrs/Week - Cramlington
Vodafone Cramlington 25000 - 28500 GBP ANNUAL Today

Ideally, you will have a sales background with a track record in meeting and exceeding KPIs. Vodafone UK are regulated by the Financial Conduct Authority and