Customer Support Consultant, Dynamics Remote
Job description
£24,000-£28,000
Remote, UK
Tribal
Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
The Role
We are recruiting for motivated and committed professional to join our Customer Support Team who support our Tribal Dynamics operations which brings the implementation of Microsoft 365 to our large and growing education client base across the globe.
The Customer Support Consultant is an ideal opportunity for someone who is passionate about technology and who wants to forge a career for the global leaders within EdTech, Tribal Group.
Key Responsibilities
Provide effective and professional management of customer incidents via telephone, e-mail, website and user groups
Provide an excellent customer experience by maintaining regular contact with Customers
Ensuring effective time management and control of your support tickets
Develop and maintain productive working relationships with internal and external stakeholders.
Build and maintain in-depth knowledge of our products and associated services.
Understand and promote good practice of our products and services.
Actively contribute to continuous service improvement, including making recommendations on internal processes and product design/usage
Contribute to supporting high-quality documentation, e.g. FAQs, Helpsheets, User Notes
If you do have experience providing application and technical support of Dynamics 365 Customer Engagement (CRM) and Dynamics Power Platform would be beneficial but not essential, but you do need to understand what great customer services looks like and be really engaged about technology; that’s really essential to be successful in this role. It is important that you have excellent verbal and written communication skills as liaising with customers is a core element of the role.
Candidates who will excel in this role will have strong analytical skills and the ability to explain technical problems effectively and constructively in a way that can be easily understood by others.
What can Tribal offer me?
This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialize in education, training, and learning. Our software is world class, and we believe we give our teams the tools, environment, and training to be world class too.
Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.
Please apply by completing our short application form and attaching your most up-to-date CV.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.
Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
