Customer Support Consultant Newbury, England
Job description
In exchange for your skills, passion, and determination we will offer you:
- The support of a great team
- A competitive salary and package
- Training and career development, including access to our extensive online learning library to fuel your personal and professional growth, and develop your skills
- Positive mental health initiatives, such as; Mental Health First Aiders, mindfulness subscriptions and Togetherall platform
- Employee Assistance Programme
- Healthcare cash plan
- Electric car salary sacrifice scheme
- The flexibility to work around your family life
- £250 equipment purchase allowance to help set you up for working from home
- Be part of one or even several social clubs within our business such as Book Club, Film Club, Gaming Club, or even The Cat People!
- Last but not least, the opportunity for a starring role in our yearly Christmas video!
The role:
The ideal candidate for this role, will be pro-active, meticulous, team player who is ready to absorb by our ethos that ‘Customer Service is a culture, not a department’.
Key responsibilities:
- Incidents:
- Investigate incidents assigned and communicate resolution with customers.
- Escalate any incidents as required.
- Customer Handovers:
- Attend Customer Service Handovers
- Document DITL (Day in the life) of key users
- Update team with the information
- Project Landing:
- Attend Project Landing meetings and onsite visits.
- Take part in UAT/Go live support.
- Provide consultancy to successfully transition the project to the CS Team, BAU support.
- Provide End user training.
- Update team – functionality overview/internal handover.
- Training:
- Provide training sessions for customers both 101 sessions and custom training sessions.
- Consultancy:
- Snagging issues management
- On site/off site consultancy on project
To apply, you’ll need to have:
- Excellent customer service skills
- A great sense of humour.
- Confident relationship creator.
- Initiative and proactive approach.
- Bags of enthusiasm and a passion for computer technology.
- The ability to work on your own and an approachable team player.
- Hard working, flexible and objective.
- Natural ‘can do’ attitude.
- 5 years minimum ‘Dynamics NAV/Business Central’ experience…
TNP in a nutshell:
TNP serves 500+ customers and employs 300+ people who are passionate about using Microsoft technologies to solve very practical business issues. We go to market as The NAV | 365 People and The Power People.
The NAV | 365 People specialise in the delivery and support of Microsoft Dynamics NAV and Dynamics 365 Business Central. The Power People specialise in Microsoft's Power Platform, Microsoft Azure, progressive web app tools, and systems integrations.
Established since 2009, TNP were acquired in 2021 by Node4, a leading Managed Services Provider. TNP continue to operate with the same strategies and have exciting growth plans with a focus on delivering the absolute best standard of customer service.
