Customer Support - case review and data import London, England
Job description
What you'll be doing
In this analytical Customer Support role you'll be helping users by deep diving into their account, investigating, diagnosing, and fixing issues. You'll also collect feedback and report bugs, all to improve the user experience, and to deliver the possible service to the end-user.
About Koinly
One of the fastest growing Crypto Tax Calculators in the world with solid product market fit.
Trusted and loved: see what our users say
Used by hundreds of thousands of investors, accountants, and a partner to crypto exchanges.
Our users get through their crypto taxes in 20 minutes; many will save days or weeks, filing their crypto taxes for the first time giving them the confidence to build a portfolio for the long term.
Build a product that can impact the world
There are over 300m crypto users worldwide. We are building tools to enable further widespread adoption of cryptocurrency by automating the regulatory hurdles of tax compliance and asset tracking.
Come and shape the future of crypto with us.
Our ambition doesn't stop there. Next, the product vision will enable Koinly to empower crypto investors to make the best decisions for their financial future.
Join a diverse team for the best work of your life
In just a few years we have gone from launching to one of the leaders in this space. Join a rewarding environment with a diverse mix of founders, crypto traders, fintech alumni, tax professionals, and all-round good people in creating a worldwide organisation.
If you get excited by the following, this is the role for you!
We are looking for an analytical person to join our highly-rated Customer Support team. It’s our team’s goal to support, educate, help and delight our users to utilize Koinly to its full potential.
In this analytical customer support role, you will become a problem solver and a product expert in Koinly. You will help users importing their data correctly by taking a deep dive into their accounts. Your task is to investigate, diagnose, and fix software issues caused by incorrect use of the product. Furthermore, you will collect feedback and report bugs, all to improve the customer experience, and to deliver the possible service to the end-user.
You’ll thrive in this role if you have the following experience.
Requirements:
- Fluent in English with good written skills
- Analytical skills and a lover of numbers
- Perseverance and patience - the ability to concentrate on large, time-consuming tasks
- Basic financial literacy
- Organized with high attention to detail
- A problem solver with a can-do attitude, open to new and unexpected challenges and changes
- Tech-savvy and keen to learn and develop yourself
- Confident knowledge of Excel
- An interest and experience in crypto is awesome! But at least, you need to be crypto-curious to excel in this role!
- Available to work (fully remote) 9-18 GMT/GMT+1
Bonus points if:
- You come from accountancy, finance, or tax background
- Skilled in SQL or Python
- Experience or an interest in programming or data analysis
- You have experience in customer support and/or an online software service
The main reasons to join Koinly;
A really cool product (we're biased, sure, but it’s also what our users are telling us) in one of the most exciting industries in the world!
Truly awesome users; they help us daily by supporting us and giving feedback so that we can keep developing and improving!
The team; A chance to join a dedicated, global and fully remote team of crypto enthusiasts on a mission to change the world, one tax report at a time.
️ A genuinely product-focused atmosphere; the air is buzzing of improvements, ideas, suggestions, features, fixed and it's all moving fast
Apply now so we can talk!
