Customer Support Rochester, South East England, England
Job description
Wanted! Energetic, dynamic, customer service experts!
We want future customer experience advisors to come and join our fast-growing team based in Rochester!
The Job: Our mission at Inspire Telecom is to help you become the best. We will inspire you to build relationships with our customers, support them and add value to every interaction you have. Become part of a rapidly growing business, with a dedicated and friendly team.
We have a progression structure in place to give candidates the opportunity to grow within the company.
Are you the final piece of the puzzle as we expand our support team?
Begin your career as a Customer Experience Advisor, where you will be responsible for speaking with all our customers and being a part of the future of broadband.
The position will:
- Require strong communication and organisational ability;
- Require you to be enthusiastic, energetic, and positive;
- Require you to have a willingness to learn
- Require a minimum of 1 year experience in Customer Services
Your Duties will include:
- General customer service, speaking to customers to help with any issues that may arise through phone, live chat, email & text.
- Help our customers with faults by using our portals and software
- Administration for contracts, agreements, terms.
- Connect customers to the right departments
Start Date: ASAP
Working Times: Monday to Friday: 8:30am to 5:30pm
The Company: Inspire provides small to medium sized businesses and residential customers with internet, phone line, mobile, tv products. We are cost effective, strategic and a managed communication service program and are looking to continue to build our brand and client base in this environment. Inspire Telecom has been focused on growth and providing award winning customer service providing dedicated account managers in both the telecom and IT service space.
Whats in it for you?
Free Car Parking
Over 40 bays, plenty of space when you drive.
Health & wellbeing support - Complete Employee assistance program, health & well-being support.
State of the art office
A fully air conditioned vibrant office with a variety of amenities provided.
Regular social & team events
Once a quarter we celebrate our successes as a team. We have social events throughout the year. There isn't a dull month.
Help us make an even bigger impact UK Broadband Market
The market is saturated with poor providers and poor customer service. We are taking the responsibility to fix that!
Cash incentives
Regular cash incentives for dress up days etc.
Job Type: Full-time, Permanent, Head Office Based in Rochester, Kent.
Experience: Preferred, but not essential as full training is provided.
Job Type: Full-time/Permanent
Salary: £20,000.00- £24,000
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Rochester, ME2 4HU: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
