Customer Support

Customer Support London, England

Emma Technologies LTD
Full Time London, England 25000 - 35000 GBP ANNUAL Today
Job description

Emma is your financial advocate. Our mission is to empower millions of people to live a better and more fulfilling financial life.

Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once and for all.

We have recently closed a seed round with Kima Ventures, one of the first in Wise, and Aglaé Ventures, early-stage fund of the Groupe Arnault, an investor in Netflix and Airbnb. Alongside them, several angel investors, who have built and sold industry-leading companies have decided to take part in this journey.

Responsibilities

We’re looking for a creative individual who finds the motivation in helping others. It will be your responsibility to take care of our growing community and provide support to those who need you.
Some of the things you'll do:

* Provide word class customer support across all our channels.
* Grow and develop our social media community by answering user questions, engaging users and being a helpful and friendly guide.
* Gain deep insights by speaking with our Community to inform our product and content roadmap.

About you:

Experience in customer service
Excellent organisational skills
Outstanding relationship-building skills
A “hustler” mindset and an interest in startups

Bonus points:

Experience with Crisp (or similar - Intercom, Zendesk..)
Experience with technical support

Our process:

Phone call
Onsite interview

May the gummy bear power be with you!

Job Type: Full-time

Salary: £25,000.00-£35,000.00 per year

Benefits:

  • Company events
  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London, EC1V 8AB: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Support

Customer Support
Emma Technologies LTD

www.emma-app.com
London, United Kingdom
Edoardo Moreni
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Internet & Web Services
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