Customer Support Associate - 6 Month Contract

Customer Support Associate - 6 Month Contract Newcastle upon Tyne, England

Partnerize
Full Time Newcastle upon Tyne, England 39730 - 41999 GBP ANNUAL Today
Job description

Who We Are:

The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

Why Join Us?

Our commitment to growing partnerships doesn't end with our clients. Our employees are carefully selected to be a part of our company because they emulate a carefully crafted and practiced set of core values that define us and our business. Joining Partnerize means joining a company that sincerely values your talent, expertise, and passion. We strive each day to hire and retain only the best. Doing so affords us the opportunity to be the best in the business, to exceed our clients' expectations, to innovate, to teach—and most importantly—to earn and maintain our clients' loyalty.

*This position is for a six month contract only. Ideal candidates will be located in/around Newcastle Upon Tyne, UK and be able to be in the office 1-2 days a week.*

Purpose of the Role

The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.

As a member of the Customer Support team, you will provide support, training and guidance to Partnerize's customers – primarily in the EMEA region but also globally; educating and consulting them on how to use our software. Occasionally you will travel to meet clients, manage or partake in internal or customer facing projects and also provide training to customers and internal teams.

Essential knowledge, skills, and abilities

  • Client or customer support experience
  • Teamwork, strong work ethic and enthusiasm to learn
  • Ability to communicate technical information to a non-technical audience
  • Strong prioritisation and organisational skills
  • Strong interpersonal and soft skills
  • Comprehensive computer literacy
  • Problem solving skills

Desirable knowledge, skills, and abilities

  • Experience in digital marketing

UK Benefits & Perks

  • 25 days holiday in addition to bank holidays
  • Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
  • 5 extra 'Partnerize Parental Days' each year
  • Private Medical Insurance through Bupa
  • Enhanced pension contributions
  • Cycle to Work scheme
  • Eye Care Vouchers
  • Life Assurance
  • Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
  • Regular company events and activities


Our Commitment to Diversity & Inclusion

We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization's success. Every individual in our business is expected to live this commitment without exception.

Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/

Customer Support Associate - 6 Month Contract
Partnerize

www.partnerize.com
Newcastle upon Tyne, United Kingdom
Matt Gilbert
$25 to $50 million (USD)
201 to 500 Employees
Company - Private
Enterprise Software & Network Solutions
2010
Related Jobs

All Related Listed jobs

Architect
Lofthouse Group London, England 38000 - 50000 GBP ANNUAL Today

Hybrid working, circa 1-2 days per week from home. 3 years of experience working in Architectural practice as an absolute minimum.

Tesco Colleague - Leicester Humberstone Express
Tesco Leicester, England Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Care Assistant
Radian Resourcing Warrington, North West England, England 10.5 GBP HOURLY Today

Are you looking for a new career? Do you need more variety in your day? Are you an experienced carer? Then look no further! We are recruiting in *Warrington*

hr generalist
Milton Keynes College Northampton, England 13000 - GBP ANNUAL Today

Opportunity information

Salary 13000 per year
Duration 18 months
Advert closing date 11/08/2023

Description

Your role as...

Solutions Architect (Workday / Talent / HR)
MBR Partners Amersham, England 80000 - 85000 GBP ANNUAL Today

Will be effective at distilling complex issues into simple, commercially compelling plans and articulating them in an equally succinct manner.