Customer Support Assistant London, England
Job description
Togetherall provides a clinically managed and professionally moderated online mental health service that is available anonymously and 24/7.
Togetherall is what you get when you add technology, community, and a dedicated, experienced team together for the purpose of increasing positive mental health and wellbeing.
We are a social impact business providing a peer-to-peer digital mental health support network. We harness the power of community combined with expertly moderated and facilitated forums to enable our members to get support, take control and feel better.
We’re inspired and driven by the power of people when combined with technology in helping to eradicate poor mental health, globally.
Our ambition is to provide a service that supports as many people as possible who are going through a tough time. Togetherall provides an accessible safe space to proactively manage one’s mental health. Our community is open and inclusive to all people. Our team members are passionate, purpose driven and motivated by positive social impact.
Customer Support Assistant Role Overview
We are looking to recruit for our Customer Support Assistant role. The successful candidate will have experience of working in a customer service environment, where you have demonstrated a supportive approach and have built successful relationships, preferably with experience working in a health care or product environment.
You will be part of a small and collaborative customer-focused team, who frequently interact and liaise with our members as a first point of contact. This is a key role in our organisation, with the expectation that the successful candidate has the capability to develop a strong sense of trust initially and provide the comfort and knowledge needed to progress each query.
As Customer Support Assistant you will work with a range of teams within the organisation to support the day-to-day running of the clinical service, client contracts and business reporting. The Togetherall Customer Support Team are involved in a variety of functions such as member/customer support, technical contract implementation/renewals, complaint management, reporting and supporting other business projects.
This is a full time, permanent role within the operational team.
Qualification and Experience
Essential:
- At least 1-2 Years of relevant work experience, with additional experience if you do not hold a University degree.
- Ability to work on own initiative with a desire to learn
- Ability to adapt to a fast-paced organisation
- Flexibility to multitask in a demanding work environment
- Strong communicator who is genuine and passionate
- Excellent organisation skills
- Excellent follow-up skills and attention to detail
- Competent with Microsoft Packages such as; Word, Excel, Outlook and Powerpoint
Desirable:
- University graduate. Degree in Business, Social Science or Health Sciences preferred.
- Experience working across healthcare, employee support, higher education or military is advantageous
- Understanding of digital engagement/membership – preferably B2B2C experience
- Experience using business intelligence or reporting tool(s)
- Experience working to compliance processes and frameworks, such as GDPR
Togetherall Package
- Working hours of Monday – Friday 09:00 – 18:00
- 25 days annual leave with an additional day off for your birthday plus Bank holidays
- Work from home - undertake the role in a remote/home-office set-up. Travel to London is required, usually one per month, for Team/Business meetings.
- Private Medical Insurance
- Pension Contribution
- A discretionary bonus dependent on company performance
At Togetherall, we don’t just accept difference, we thrive on it for the benefit of those that work with us and our members. We are proud to be an equal opportunities employer and working with us is based solely on a person’s merit and qualifications directly related to professional competence. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
