Customer Support Apprentice Twickenham, England
Job description
Haymarket is a successful international specialist media company. We have over 60 market-leading brands in the consumer and B2B markets across the UK, US, Asia, India and Germany, connecting people and communities across digital, print, festivals, awards, conferences, and exhibitions.
As a global business operating in diverse markets, we are inherently multicultural and we are committed to attracting, developing and retaining talent who reflect the communities we serve. We equally recognise our broader responsibility to society as a whole and use our power and influence to drive diversity, equity and inclusion within our markets.
The Haymarket Skills Academy provides unparalleled opportunities in media. Our award winning apprenticeships are a fantastic way to gain industry experience whilst also receiving an accredited qualification.
As part of our next intake of apprentices we are now looking for a Customer Service Apprentice to join our Automotive team who will complete a Business Administration qualification.
As a Customer Support Apprentice, you will work across our commercial and marketing teams to provide excellent customer service both internally and externally. You will support our sales teams in managing some of the biggest spending clients in the UK and work closely with the Campaign Management team to ensure campaigns reach their full potential in both revenue and performance. You will support customers with their subscriptions and ensure every customer, internal and external receives outstanding service.
You will be expected to liaise with internal departments across Haymarket, and build strong external relationships with our advertisers, dealers and suppliers to ensure we achieve our business objectives.
Key Responsibilities
Act as the main point of contact for booking and invoice related queries, from external customers to internal parties
Manage administration for the sales team, with daily maintenance of reporting including but not restricted to; updating sales ledgers and creating New Business and Review presentations
Booking travel and accommodation for internal employees
Creating and maintaining accounts for clients
Managing the administration of our internal systems
Update and maintain magazine press flatplans
Provide customer service for our magazine and business subscribers
Personal Specification
Excellent organisation and communication skills, both written and verbal
Confident working in a fast paced, changing environment
Comfortable prioritising, multitasking and working to strict deadlines
A proactive team player with the ability to work independently
Proficient at data entry with good attention to detail
Numerate and IT literate, comfortable working with data and spreadsheets
Apprenticeship Qualification
As part of this role, you will complete a Level 3 Business Administration qualification over 18 months.
As part of the qualification you will be given 20% of your working week to dedicate to the course and will be given the support of industry expert coaches in monthly 1:1 sessions.
This course is fully funded by Haymarket.
Required qualifications
English and maths plus three other GCSE’s or equivalent in any subject at Grade A-C (9-4)
Why work with us?
People are our greatest asset here at Haymarket Media Group. Haymarket is a media, information and data business, we use our expertise in media and information to inspire, inform and empower our clients, audiences and communities. We are a socially and environmentally responsible business. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business.
We’re hard-wired to produce remarkable content for our audiences, with over 16,000 companies around the globe turning to us to help their businesses grow. Join us and you will work on market-leading brands to help create powerful and lasting relationships that deliver real results, all while developing your own career.
Our conveniently located Twickenham HQ is home to around 600 employees with a vast array of careers from journalism, video, marketing, sales and events to technology, digital development and product management.
As well as being the home of English rugby, Twickenham has the benefit of being less than 30 minutes from central London but also enjoying its riverside location, proximity to Richmond Park and a buzzing social scene.
With flexible hours, great brands, and a modern open plan environment, we attract great people. There’s time for you to get involved in our extra-curricular activities too; from volunteering with our charity partners, going for a lunch-time riverside run, cycling around Richmond Park or after work fun!
Our team culture is friendly, vibrant and sociable. We nurture, support and reward our talent. We offer a market-leading benefits programme, tailored to individual needs and preferences. The range of benefits are vast and include a generous pension plan, life assurance, up to 30 days holiday and a fabulous income protection policy. Oh, and our annual employee party is pretty special too!
Our benefits include:
Competitive salary
Comprehensive training and career development programme
25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)
Flexible working schedule (core hours from 11-3)
Generous contributory pension scheme
Access to Perkbox
Health Cash Plan
Family friendly policies
Cycle to Work scheme
Employee Assistance Programme
Season ticket loan
Regular individual and team rewards and incentives for outstanding performance
We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. We feel that nothing beats face-time with our colleagues and we’ve therefore adopted a blended working model where full time employees can expect to spend 3 days of their week in the office and the other 2 working at a location of their choice.
As a global business operating in diverse markets, Haymarket is inherently multicultural. Globally we are committed to attracting, developing and retaining talent who reflect the communities we serve. We equally recognise our broader responsibility to society as a whole. We will use our power and influence to drive diversity, equity and inclusion within our markets.
As such, we are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.
If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at [email protected].
Come and join us and see for yourself how Haymarket is a rewarding and exciting place to work.
