Customer Support Analyst - Hybrid Remote London, England
Job description
Job Category:
Client Services
Opportunity Awaits at Altus Group!
Altus Analytics
Altus Analytics, a business of Altus Group, is the leading global technology partner to the commercial real estate industry and is poised for significant growth and expansion over the next three years. Altus Analytics brings together the collective expertise of ARGUS applications as the leading provider of CRE solutions worldwide. Our technology and industry expertise empower commercial real estate clients and partners to work collaboratively to enhance decision making, drive performance and optimise transactional efficiency. From property budgeting, making strategic decisions about acquisitions or working with different teams, different organisations and different data, we can bring it all together.
The opportunity
Altus Group has a new and exciting opportunity for a Client Support Analyst, to join our EMEA analytics team (based in London). It is a hybrid role with 2/3 days in office minimum. The successful candidate will support business clients throughout their use of ARGUS software applications. This is a role for someone who thrives in a customer-facing, problem solving role. We need someone with an analytical mindset who has experience working with financial models and cash flow calculations.
Where are you now?
You are an analyst within CRE. You love the industry, but you want to make the move to technology. Or, you might be a recent grad with some experience in software installation and configuration.
What can your career path look like?
Joining us now as a Client Support Analyst is just the first step into a rapidly scaling company. As a global leader in the CRE Tech industry, there are multiple career paths for you into roles in Product, Training, as a Subject Matter Expert or a Business Analyst.
What our new Customer Support Analyst will do?
- Resolve issues. Identify, analyse and solve problems affecting client’s software.
- Respond to inquiries. Provide timely, intelligent and professional responses to customer calls and emails.
- Communicate. Actively support the client in all aspects through to problem resolution, keeping the client informed throughout life of incident.
- Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
- Learn. Come up to speed on new technologies, software, and concepts.
- Prioritise. Recognise when issues need escalation to senior representatives or Development.
- Collaborate. Work closely with global inter-company departments/teams such as Sales, Sales Ops and Development to provide assistance and resolve product queries raised by our clients.
Who are you?
- A strategic thinker. You enjoy analysing financial data from a strategic perspective.
- A problem solver. You are a logical thinker; yet you are incredibly adept at thinking of all possible answers. You believe in researching options and creating innovative solutions.
- An outstanding communicator. You are concise, on point and effective. You are able to communicate complex requirements and technical details clearly across the team.
- A stickler. You insist on keeping up with industry standards and trends. You are extremely organised and you pride yourself on being detail-oriented.
- A customer champion. You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
- A team player. You have excellent interpersonal skills. You work equally well independently or as part of a team.
- Support experience or IT technical skills is a plus.
- Good command in French or German is a plus.
#hybrid
Come realize your potential at Altus Group!
Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.
Job Type: Full-time
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in London
