Customer Support Agent - Waste Peterlee, England
Job description
Customer Support Agent – Waste Services – Peterlee – Hybrid Working – Monday to Friday, 9:00 to 5:00 - £24,000 per annum
Who we are:
Everflow is a technology-led utilities company serving SMEs across the UK with environmentally-friendly water supply and waste collection services.
Everflow is a market-leader in terms of software innovation and carbon offsetting. Our mission is to ‘make utilities simple’, which is why all of our services are designed to save customers time and money, freeing them up to focus on growing their business.
Plus, we are one of Europe’s fastest growing companies according to the Financial Times, having featured on their FT1000 list of Europe’s fastest growing companies for the past two years.
The key to our success is our people and we like to reward everyone for their efforts. We have afternoon drinks on a Friday, free monthly breakfasts and a generous incentive scheme that gives employees a chance to earn rewards.
We are growing rapidly and we need gifted people, who share our values, to join the team and grow with us!
The position:
We are looking for a Customer Support Agent to provide support and assistance to the Waste business in all forms.
What you’ll be doing:
- Dealing with customer enquiries through phone and email
- Liaising with suppliers to find a quick resolution to service issues
- Chasing delivery/service confirmation
- Maintaining customer records to ensure they are accurate and up to date
- Conducting administrative tasks
- Liaising with Finance on billing issues/queries
- Taking on new responsibilities as they arise within a fast-paced team
What we’re looking for:
- A passion for customer services and a natural talent for connecting with people
- Strong organisational skills
- A clear communicator and confident in talking with people at all levels
- Responsible, reliable, and most importantly fun!
The package:
- Basic salary of £24,000 per annum
- 25 days annual leave plus bank holidays
- 5% employer pension contribution
- Ongoing support, development and training
- Great reward and recognition system
- Hybrid Working
- Exposure to all parts of a growing business
- Electric car scheme
- Employee Assistance Programme & health care cash plan
- Afternoon drinks on Fridays!
- Free monthly breakfasts
- Free parking
