Customer Support Agent Nottingham, England
Job description
Customer Support Agent
At Years we believe we have created the world’s best dog food and we are now building a customer support team to match!
Your role as a Customer Support Agent will be focused on delivering amazing customer experiences, responding to queries and resolving problems when, and before, they arise.
You’ll be dealing with emails, direct messages, live chat messages, inbound and outbound phone calls and posts on social media.
We’re looking for someone with a passion for customer service and the ability to engage and delight customers across different media. A love of dogs and the ability to build rapport with all kinds of people is essential.
What you’ll get in return is the opportunity to be a part of something special as you join us on our mission to help all dogs live a longer, healthier, happier life.
Your responsibilities as Customer Support Agent will include:
Responding to customer queries and resolving issues.
Using our eCommerce tools to read, understand and accurately amend customer orders and account information.
Using our helpdesk tool to record customer interactions.
Work as part of a team to identify customer pain points and feedback to the relevant department.
What we are looking for in our Customer Support Agent:
Demonstrable ability to communicate effectively with different people, to be clear, articulate and straightforward, but also warm and friendly in line with our brand-language guidelines.
Ability to listen to and empathise with all kinds of different people.
Ability to build rapport with customers, even when they are annoyed or dissatisfied.
Excellent written word skills.
Able to accurately read, understand and record key customer and order information in various systems (training will be provided).
Able to work from the Head Office in Nottingham (a hybrid role will be considered in the case of exceptional candidates).
Able to work some evenings and weekends.
Passionate about dog health and dog nutrition.
Make your mark on the world:
As well as being a vital member of our Customer Support Team you will also have a rare opportunity to do something truly worthwhile every single day, by working with us to help dogs live longer – years longer.
With a founding team whose previous venture grew from zero to £48m turnover per year within just 3 years you can be certain you will never be bored, and you will learn and develop more than you ever thought possible.
- Fully funded
- Experienced founding team
- Brand new 25,000 sq. ft HQ & production facilities
- Targeting a £1 billion valuation within 5 years
Included with your salary:
- 33 days holiday inclusive of bank holidays
- Private medical insurance
- Flexitime and hybrid working available
- Casual dress
- Discounts & freebies for your pets
- Free Onsite Parking including electric charging
Location:
- Nottingham (NG6)
Do you want to make your mark on the world? Do you want to help dog parents enjoy more years of happiness with their pets? If yes, you need to come and join them today! Click 'Apply’ now to be considered as our Customer Support Agent - then we’d love to hear from you.
