Customer Support Agent Sheffield, England
Job description
Job Description
Home Decor Group is a leading supplier of contemporary bedroom furniture and kitchens to the DIY, construction, domestic and new-build markets.
At our modern facility in Sheffield we create stunning fitted wardrobes, sliding wardrobe doors and freestanding furniture, including a range of functional modular based storage solutions which are used in both home living and home office environments.
We are currently recruiting a Customer Support Agent based in our Sheffield Head Office who will support the team in delivering first class service to our customers.
Great working environment within an established team and generous benefits Full time hours are 37.5 hours a week, Monday to Friday, with an early finish one day of the week, however, part-time hours would be considered.
The role would suit someone who is looking to start a career in customer service and full support and training will be given.
Salary range - £20k to £22k, depending on experience
26 days holiday each year, plus bank holidays
Generous pension and life assurance schemes
Health Cash Plan
Free Parking
Employee discount
Main Purpose of the Role:
- To assist customers with all their requirements regarding to the Home Decor product range.
- To assist members of the department, and other departments, with any Customer Service issues which may arise.
- To accurately oversee any problems that may occur, and assist in the implementation of processes which will resolve these problems.
- To ensure all orders are processed in full and within the SLA.
Main Responsibilities:
- Answering calls, letters and emails from customers and dealing with their queries as necessary, including:
- Accurately Process orders on internal Microsoft AX system
- Liaise with production and warehouse for order fulfilment and confirmation of shipping dates
- Arrange transport and consequent shipment of orders where necessary
- Deal with Invoice queries, credits
- Taking inbound phone calls from stores and end customers and aiding these customers with their queries
- Deal with Enquiries and disputes
- Reply to enquiries in a timely manner
- Track disputes and find ways to solve
- Providing technical help on the range to stores and the end consumer
- Providing information on our different stockists and their individual ranges
- Solving any problems which may occur including advising on how to deal with damaged goods or components and short deliveries.
- Completing various Sales and order book Reports as and when required.
- Ensuring DNI (Delivered Not Invoiced) is being managed through the order book.
- Helping other departments within the company with various tasks such as:
- Supporting the Accounts department with various issues including dealing with customer credits and invoices appropriately.
- Transport issues including liasing with the haulage company
Knowledge & Experience:
- Experience working within a similar role in Sales Administration would be desirable.
- Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.
Skills and Competencies:
- Strong IT skills in MS Office, which are utilised and improved daily when completing reports and updating databases using excel.
- Experience with Microsoft AX or other similar sytems
- Good communication skills, which are also improved on daily when dealing with both customer enquiries and communicating with other members of the company.
- Strong organisational and problem solving skills.
- Enthusiastic, reliable worker with the ability to work as part of a team as well as autonomously
- Attention to detail & good sense of initiative
- Results oriented (‘make things happen’)
Job Types: Full-time, Part-time, Permanent
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
COVID-19 considerations:
We strictly adhere to our Covid Safe Operating Procedures at all of our facilities
Experience:
- customer service: 3 years (preferred)
- Microsoft Excel: 2 years (preferred)
- Microsoft Dynamics AX: 1 year (preferred)
- Sales Administration: 2 years (preferred)
Work Location: In person
