Customer Support Agent London, England
Job description
About Elfin Market
We’re a young fintech start-up which aims to disrupt the credit card market in the UK. We’re offering flexible credit akin to a credit card but with lower APRs and no hidden fees. We launched our platform four years ago and our customer base has been growing rapidly since then. We’re currently a team of twelve, including our two co-founders, and we’re looking for a motivated and ambitious customer support agent to join us in our exciting journey.
Your role
You will be the first point of contact for existing and prospective customers. You will be responding to their requests via email and social media, whilst showing professionalism and empathy, to ensure each customer is valued.
You will be working in close collaboration with our customer support manager and compliance manager as well as with the rest of our team.
You will be joining us at an exciting time! We are growing quickly and have already established outstanding reviews for our customer service and therefore want to maintain these high standards whilst we expand.
The ideal candidate
We’re looking for someone with the following profile:
· Great at problem solving and strong attention to detail
· Have some experience in a customer facing role
· Exceptional communication skills, both oral and written, with flawless written English
· Exceptional human and social skills. Your role may get stressful and frustrating from
time to time and we’re looking for someone who will keep a positive and enthusiastic
approach.
· Extreme motivation : as one of our early hires, we’re looking for someone who will be
highly motivated and who will get things done
· Open-mindedness : we love discussing ideas and exchanging constructive criticism,
both on the day-to-day and when making important decisions. You’ll be a key part of
those exchanges.
Additionally, if you tick any of the following boxes, this will be a definite plus :
· Familiarity with one or several CRM softwares and/or knowledge of Zendesk
· Experience in a start-up
· Knowledge of financial products and services
Benefits
- Working in a start-up will give you the opportunity to acquire lots of different skills and grow your role over time beyond its initial scope
- We have a really cool working environment at LABS, surrounded by great start-ups and innovators, and which provides a gym, weekly drinks, free teas and coffees!
- Flexible working arrangements
- Your very own MacBook
- Competitive compensation package
Compensation and rewards package
- Competitive compensation based on experience and subject to regular salary reviews
- Company bonus scheme
If you’re looking to work in a dynamic and collaborative environment, with a strong desire to learn and take on responsibilities quickly, don’t hesitate to apply with us.
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- London, WC1V 6LJ: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 10/10/2023
