Customer Support Advisor - Remote Working Hemel Hempstead, England
Job description
About The Role
We are currently recruiting Customer Support Advisors to join our National Service Centre – a thriving inbound call-centre operating remotely throughout the UK.
Please note that the start date is Thursday 28th September 2023
Work from home / hybrid working options
£21,300 per annum, with the opportunity to earn enhancements for evening, night, or weekend work.
37.5 hours per week, Monday to Sunday, shift rotation between 06.30 and 22.00
8 week shift rotation.
6-week full training and home-working kit provided.
27 days annual leave, plus bank holidays
Blue Light discount card eligibility
Please note, that you will be expected to attend either our Hemel Hempstead or Leeds based office on your first two days. (Overnight stay and travel expenses will be paid)
Supporting over 180,000 members, our customer service teams are trained to provide the very best experience. Whether that’s answering queries via live-chat or speaking to customers over the phone, we are committed to providing outstanding customer support, every time.
But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.
You’ll enjoy unique benefits, such as a dedicated 30-minute well-being break each week (in addition to your scheduled breaks) and a generous annual leave allowance of 27 days, with the option to buy up to an extra 3 days annual leave each year! You’ll also have access to a range of exclusive discounts and money saving offers with the Blue Light discount card and the opportunity to earn incentives via our very own employee engagement platform, our ‘star of the month’ initiative and our referral scheme.
So, if you are passionate about great customer service, have demonstrable experience of working to targets and want a career where you can make a difference, apply today!
About The Candidate
To be successful in this role you will need to demonstrate:
- Be confident with answering inbound calls.
- Be proficient with the Microsoft package and competent with understanding and following processes
- Have a passion for customer service and driven to achieve first contact resolution by putting the customer first.
- Ability to work in a fast paces environment and keep yourself updates with new guidelines and policies.
- Have a good level of written language to be able to respond professionally and promptly to customers.
About Us
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 27 days per year, plus bank holidays
- Flexible Working – we offer a range of flexible working options that include working from home or part time hours
- A commitment to talent management & development
- Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
Our Commitment to You:
The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.
Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.
