DESCRIPTION

Continuous Improvement Manager

Field Based

Field Based (UK) (LF001)

Permanent

Full Time

Grade 4

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customer – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As Continuous Improvement Manager you’ll support the Stores Team create and embed methods that result in continuous improvement principles being practiced and embraced. Motivating colleagues across all business areas, building continuous improvement teams and working with groups with a collective common goal of improving operational effectiveness, customer delivery and financial performance.

As part of this role, you’ll be responsible for:

Working with business stakeholders to build a continuous improvement environment, supporting an ongoing programme of change.
Identifying trends and process variations as part of establishing a continuous improvement monitoring system.
Manage a team to facilitate process improvement-based workshops that drive ideas and solutions.
Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes
Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy that drives operational excellence and enhances the colleague and customer experience.
Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.
Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, store visits, business process descriptions, business analysis and workflow analysis.
Accountable for developing and managing the Continuous Improvement portfolio, usage of CI methods and tools, management of resources and process improvement hubs, and developing the company's CI capability and culture.

Experience required:

Hands-on implementation of continuous improvement programs and lean solutions
Implementing a framework of continuous improvement in a multiple operation environment
Designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure
Understanding of continuous improvement concepts e.g Six Sigma, Lean, value stream mapping
Stakeholder engagement communication
Project and product management, able to translate business needs into requirements

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts. Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.

#LI-Hybrid

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