Customer Support Advisor Belfast, Northern Ireland
Job description
Simplicity Group are the leading provider of vehicle telematics and CCTV solutions in Ireland, serving over 1,500 customers in over 20,000 vehicles.
As the sole Webfleet Solutions and MANTIS Live Partner in Ireland, we are responsible for supplying and installing our solutions into some of the UK and Ireland's largest fleets.
As part of our expansion plan, we are seeking a Fleet Support Advisor to work within our Belfast office. We are looking for talented individuals to join our operations team. We provide a dynamic and positive working environment which allows you to develop and enhance your skills
Job Duties:
- Answer calls and e-mails in line with team KPI’s.
- Develop and maintain a complete understanding of our products and ongoing releases.
- Technical fault analysis & troubleshooting.
- Provide training to new and existing customers.
- Assist the Engineers remotely. (Commissioning, testing and updating web portal after installation of products,).
- Monitor performance of installed software and hardware products.
- Liaising with the client's management team and operational staff in order to maintain excellent relationships.
- Meeting the client’s standards of Service Levels within strict timescales
- Working with other teams within our company to build understanding and consistency of process and approach where applicable.
- Continually keeping abreast of new procedures and implementing them when necessary
- Keeping accurate records regarding customer queries on the database.
- Keeping up to date with knowledge of the company’s product / service portfolio attending regular training sessions accordingly.
- Reporting and escalating where required any errors or problems to management when necessary
- Working within a team and keeping a pleasant working environment
Essential
- PC literate and able to use basic Microsoft Office packages.
- Hard working with a positive attitude.
- Excellent communication skills, enthusiastic and a professional telephone manner.
- Good team player.
- Ability to work under pressure
- Methodical
- Ability to multitask
- Organisational ability
- Effective Time management
- Good communicator
Ability & Skills
- Experience of operating in a customer focused role
- Excellent communication and numeracy skills
- Excellent telephone manner, customer service skills
- Proactive and positive with a Can-Do attitude
- Effective time management and organisational skills
- Logical approach to problem solving
- Attention to detail
- Decision making
- Ability to work under pressure and within time constraints
- Punctual and good attendance
- An assertive demeanour, but able to remain cool, calm, and professional under pressure
The role is permanent and full-time within the office hours of 8:30am – 5:00pm (Mon-Fri).
In return we offer generous holidays, pension, employee appreciation days, full product and on-going training, free coffee, a modern office working environment as part of a friendly team with a real sense of camaraderie and peer support, a lively atmosphere and career progression.
Culture
Culture is very important to Simplicity. Teamwork is at the core of everything that we do. The Company has been built by investing in the best people so this is a unique opportunity to join a high performing team who believe in developing you to be better!
Job Types: Full-time, Permanent
Salary: £19,000.00-£21,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Belfast
Reference ID: FleetFeb23
