Customer Support Advisor London, England
Job description
Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world.
We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!
We value passion, creativity, quality, and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.
Our global team, of more than 35 nationalities, have fun together, whether it is during a typical Swedish Fika, a workshop, going for a run with a colleague, or spending time together during the annual company Goal trip, team kickoffs, or after-work socials. We have built a collaborative and friendly atmosphere here at Quinyx and are committed to sharing knowledge and supporting one another!
Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.
About the role
As a part of the 1st line support team, you will be responsible for helping Quinyx customers and partners to solve their technical issues and user questions regarding the Quinyx software. Researching, troubleshooting and identifying solutions to resolve system issues is a big part of this role. Besides, you will have close collaboration with the 2nd line team and R&D team to solve more complex questions. Take a look at the latest video of our product that you will be supporting. Finally, meet your future team!
What you’ll be doing
Providing first-line technical support to all international Quinyx customers mainly via phone and email.
Researching, troubleshooting and identifying solutions.
Escalating issues internally and following up on the actions.
Gathering feedback from our customers and giving input on the development of the Quinyx product.
Speaking fluent Finnish, Swedish and English. You will be supporting Finnish customers most of the time, so fluent Finnish is critical for this role.
What you’ll bring to the team
Passion about communication with customers.
Technical interest and also the willingness to learn new things.
Great communication and pedagogical skills.
Time-management skills.
A positive and can-do attitude.
The WOW-factor
Experience from an international B2B customer support
Experience in working with WFM/HCM/Payroll or SaaS systems
Experience of technical troubleshooting
What’s in it for you?
We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, wellness, home office, professional development contributions, virtual yoga classes, and last but not least, you will have the chance to participate in our well-known yearly ping-pong tournament!
Want to join Quinyx?
At Quinyx, we provide equal employment opportunities and strive for an inclusive, diverse, value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability, or veteran status.
Happy Workforce, Happy Business!
